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For this financial services provider, technology sits at the heart of its operations. The company runs both internal and customer-facing applications, which are hosted in a hybrid environment (a combination of AWS for its cloud data center and on-premises infrastructure managed by service providers). With over 900 devices, including servers and network equipment, its IT landscape is both vast and critical. To ensure high availability and performance, specialized teams handle core IT domains like security, server management, and databases. Monitoring its network health, server load, uptime, and bandwidth utilization is not just an operational necessity but directly linked to the customer experience.
Previously, the company relied on tools like SolarWinds software to monitor its servers and network performance. However, the IT teams found it increasingly difficult to get unified visibility or manage different functions through separate tools. The company was looking for a solution that could provide a comprehensive view of its infrastructure while also being easy to use. After evaluating multiple alternatives, the company opted for ManageEngine OpManager Enterprise edition. What it liked about OpManager was the solution's ability to bring multiple IT operations management (ITOM) functions—like real-time network monitoring, configuration management, traffic analysis, and IP address management (IPAM)—onto a single, centralized console.
One of the biggest shifts the company experienced was in terms of real-time visibility. With OpManager’s dashboards, the network operations center teams now get a consolidated view of network health across different geographies. When there’s a potential issue, like with an application server, they immediately get alerted. This allows them to pinpoint the exact device causing trouble and to take swift corrective action, minimizing the service disruption before it impacts the end users.
With the organization's network infrastructure spanning both WAN and LAN environments, maintaining seamless connectivity across locations was critical.
Monitoring key metrics in real time is important for ensuring high app performance and an excellent end-user experience. OpManager provides visibility into metrics such as latency, jitter, and packet loss, empowering the IT teams to maintain network stability.
The IT manager at the company recalled a recurring challenge that had hampered productivity in the past:
Now, with complete visibility into both WAN and LAN performance, the teams can proactively address congestion before it impacts users. Threshold-based alerts notify them immediately if a WAN link, LAN switch, or router shows early signs of strain, such as high latency or fluctuating jitter values. This allows them to take corrective action, like rerouting traffic, allocating bandwidth, or upgrading links, well before service degradation occurs.
On the configuration management front, the adoption of Network Configuration Manager has been a game-changer for the IT teams. With this add-on, they can schedule or initiate configuration backups on demand, ensuring that device settings are always up to date and securely stored.
Each backup is automatically versioned and stored in an encrypted format within the database. This enables the teams to perform side-by-side comparisons between configuration versions, baseline versions, and roll back to a previous known stable configuration with a single click whenever needed.
Traffic management is another area where the company has seen tangible improvements. The NetFlow Analyzer add-on helps the IT teams prioritize bandwidth for critical business apps. For example, when employees return to the office, and network activity spikes (often triggered by antivirus updates or background processes), OpManager helps the teams identify non-critical usage and ensure that customer-facing apps run smoothly.
Unified visibility has empowered the IT teams to pinpoint the source of performance issues quickly, whether due to bandwidth hogs, misconfigurations, hardware failures, or network glitches. With complete insight into their entire network stack, they are able to identify and resolve root causes twice as fast as before, significantly reducing the MTTR.
For a BFSI organization, smooth customer transactions are business-critical. Enhanced visibility into WAN and LAN performance has helped the teams proactively detect and mitigate link congestion and outages. This has led to fewer customer complaints and ensured seamless transactions.
In a highly regulated sector like BFSI, noncompliance can result in hefty penalties. Version-controlled configuration backups and real-time logging and prompt alerts of network changes have made it easier for the IT teams to adhere to internal policies as well as the standards of regulatory bodies.
By consolidating IT tools and automating configuration backups, the teams reduced manual workloads and minimized dependency on multiple vendor licenses. This has led to a 25% reduction in maintenance expenses and operational overhead.
The company is now exploring additional capabilities within the ManageEngine ITOM suite. It has expressed interest in leveraging the IPAM add-on in OpManager to streamline IP tracking. It is also keen to understand and implement the AI-based enhancements being rolled out in the solution, such as predictive analytics that would proactively spot issues and help reduce the mean time to detect.
What has stood out for the teams, apart from the product itself, is the customer support they’ve received from ManageEngine. They are confident about the platform’s future roadmap and look forward to working closely with the ManageEngine team as their IT operations continue to mature.
Unified visibility has empowered the IT teams to pinpoint the source of performance issues quickly, whether due to bandwidth hogs, misconfigurations, hardware failures, or network glitches. With complete insight into their entire network stack, they are able to identify and resolve root causes twice as fast as before, significantly reducing the MTTR.
For a BFSI organization, smooth customer transactions are business-critical. Enhanced visibility into WAN and LAN performance has helped the teams proactively detect and mitigate link congestion and outages. This has led to fewer customer complaints and ensured seamless transactions.
In a highly regulated sector like BFSI, noncompliance can result in hefty penalties. Version-controlled configuration backups and real-time logging and prompt alerts of network changes have made it easier for the IT teams to adhere to internal policies as well as the standards of regulatory bodies.
By consolidating IT tools and automating configuration backups, the teams reduced manual workloads and minimized dependency on multiple vendor licenses. This has led to a 25% reduction in maintenance expenses and operational overhead.
The company is now exploring additional capabilities within the ManageEngine ITOM suite. It has expressed interest in leveraging the IPAM add-on in OpManager to streamline IP tracking. It is also keen to understand and implement the AI-based enhancements being rolled out in the solution, such as predictive analytics that would proactively spot issues and help reduce the mean time to detect.
What has stood out for the teams, apart from the product itself, is the customer support they’ve received from ManageEngine. They are confident about the platform’s future roadmap and look forward to working closely with the ManageEngine team as their IT operations continue to mature.