How to send log files to the support team?


When you face issues while working, it is mandatory for our experts to refer to your logs to resolve the issues you are facing. To provide an appropriate solution for your issue, you must send us log files along with a description of the issue and screen shots, depending on the issue. You can follow this document and upload the required logs.

There are two stages in sending the log files, they are:

  • Extracting the logs
  • Sending it to support team

Extracting the logs

List of Log Files and their Locations

The following are the list of logs, that might be needed for trouble shooting purposes. You can find the steps to archive the logs
and the steps involved in sending it to the support team.

The Central Server
The Distribution Server
The Windows Agent
The Mac Agent
The Linux Agent

Sending it to the support team

Ensure that the log files are zipped and ready to be uploaded. You can use HTTP option to upload files whose size is less than 20 GB. To send log files using the HTTP mode, follow the steps given below:

  1. From a web browser, connect to https://bonitas.zohocorp.com/
  2. Choose the respective product under Products
  3. Specify the Ticket Id, if you have one
  4. Add the modules, of which the logs are uploaded
  5. Specify your email address and the address to receive notifications
  6. Specify the reason
  7. Click Add files to browse and select the required, zipped, log files
  8. Click Upload

The zipped log files are successfully uploaded.