Patch Download Checksum Failed

Problem

Patch download fails with a Checksum Mismatch error.

Cause

'Checksum Failed'/ 'Checksum Mismatch Error' could happen if the download process was not successful or the downloaded installable is incomplete.

Resolution

For On-Premises Setup

Verify whether the affected patch can be downloaded manually in a browser on the server machine.

1. Search for the Patch ID under the Supported Patches or Applicable Patches view.
   
2. Click on the Patch ID.
   
3. Click on the patch name to initiate the download.
   

• If the download fails, whitelist the URL's domain in the proxy/firewall and redeploy the patch.
• If the download is successful, share the Server, DS, and Agent logs with Patch Manager Plus support.

For Cloud Setup

Attempt the same patch download on the DS machine (if the agent is under a DS) or on the Agent machine (if it is not under a DS).

Steps to Find the Patch Download URL

1. Search for the Patch ID under the Supported Patches or Applicable Patches view.
2. Click on the Patch ID.
   
3. Right-click on the patch name and select Copy.
   
4. Paste the copied URL into a browser on the affected Agent/DS machine.

• If the download fails, whitelist the URL's domain in the proxy/firewall and redeploy the patch.
• If the download is successful, share the DS and Agent logs with Patch Manager Plus support.