Patch Download Checksum Failed

Problem

If the full remark reports a checksum failure with error 60000, record the affected Patch ID and file.

Patch download fails with a Checksum Mismatch error.

Cause

A vendor can replace a download while the displayed application version remains similar.

A Checksum Failed or Checksum Mismatch error can occur when the download is incomplete or unsuccessful.

The patch database supplies the vendor checksum. After download, the product compares the file with that checksum.

A package checksum and an executable digital signature verify different properties. For an unsigned executable, verify the exact file and its source. Download checksum validation alone does not establish that the executable is safe.

Resolution

Compare the exact Patch ID, package variant, original filename and expected checksum. Update the patch database and retry with the package required for that entry. If the current vendor file still differs, send Support the URL and expected and received checksums. Keep checksum validation enabled.

A successful transfer does not by itself confirm that checksum validation or every dependency has succeeded. For Windows update component restore, check the matching dependency and follow the dependency-file instructions in Troubleshoot Windows Update errors. If the mismatch persists, collect the download URL, download logs, and expected and received checksums for Support.

For On-Premises Setup

Verify whether the affected patch can be downloaded manually in a browser on the server machine.

1. Search for the Patch ID under Supported Patches or Applicable Patches.
   
2. Click the Patch ID.
   
3. Click the patch name to start the download.
   

• If the download fails, allowlist the URL's domain in the proxy or firewall and redeploy the patch.
• If the download succeeds, share the Server, Distribution Server, and Agent logs with Patch Manager Plus support.

For Cloud Setup

Attempt the same patch download on the Distribution Server machine when the agent is under a Distribution Server, or on the Agent machine when it is not.

1. Search for the Patch ID under Supported Patches or Applicable Patches.
2. Click the Patch ID.
   
3. Right-click the patch name and select Copy.
   
4. Paste the URL into a browser on the affected Agent or Distribution Server machine.

• If the download fails, allowlist the URL's domain in the proxy or firewall and redeploy the patch.
• If the download succeeds, share the Distribution Server and Agent logs with Patch Manager Plus support.

For the complete proxy, firewall, antivirus, and re-download checklist, refer to Patch download failures.