City of Kings Mountain swiftly resolves end-user issues with ADAudit Plus

Business challenges

• Lack of visibility into events and changes: The IT team had no easy way to monitor AD for account lockouts and system modifications, making it difficult to quickly identify and resolve issues.
• Need for comprehensive reporting: The organization needed a flexible reporting system that could provide targeted notifications on specific AD activities, reducing the need for constant manual supervision.

The Problem

Before implementing ADAudit Plus, the City of Kings Mountain’s IT team struggled with AD visibility. Matthew Dull, the director of IT at the City of Kings Mountain, explained, “There was no easy way to monitor Active Directory for account lockouts and other changes. ADAudit Plus helps with that and sends me emails as needed."

The manual process of tracking AD events was time-consuming and inefficient. The IT team required automated alerts and reports to ensure timely detection of critical account and security events without constantly checking logs manually.

The Solution

By implementing ManageEngine ADAudit Plus, the City of Kings Mountain significantly improved Active Directory monitoring and automation.

The scheduled reports and real-time alerts provided instant visibility into key AD events, ensuring that critical incidents like account lockouts were promptly identified and addressed. “I really like the scheduled reports and alerts. Instead of having to go look for issues, I get notified immediately,” Dull noted.

Although the organization did not leverage user behavior analytics (UBA), the automated monitoring capabilities of ADAudit Plus proved highly beneficial. The ability to customize notifications meant that IT staff only received alerts for relevant events, reducing unnecessary noise and improving efficiency.

While Dull acknowledged a small learning curve in setting up the system, he emphasized that ADAudit Plus was effective in pulling the necessary logs and providing valuable insights into AD activity. The City of Kings Mountain’s experience with ManageEngine’s support team was also positive, with friendly and helpful responses whenever assistance was needed.Dull concluded, “ADAudit Plus is a great product," adding that "once it’s set up correctly, it does exactly what we need.”

With a 9/10 rating, the City of Kings Mountain highly recommends ADAudit Plus as an essential Active Directory auditing solution. About ADAudit Plus

About ADAudit Plus

ADAudit Plus is a real-time Active Directory change auditing solution that features file and folder monitoring, plus access and permission change capabilities. With more than 200 event-specific reports and real-time email alerts, it provides in-depth knowledge about changes made to both the content and configurations of Active Directory, Azure AD, and Windows servers. Additionally, ADAudit Plus provides thorough insights on workstation and file server access (including NetApp and EMC). For more information about ADAudit Plus, visit https://www.manageengine.com/products/active-directory-audit/.