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American Council on Education Automates IT Management with ADManager Plus

About The American Council on Education

The American Council on Education (ACE) is a membership organization that mobilizes the higher education community to shape effective public policy. With members totaling over 1,700 colleges and universities, The American Council on Education represents all types of U.S. accredited, degree-granting institutions: two-year, four-year, public, and private.

Since its founding in 1918, The American Council on Education has spearheaded programs, advocated for legislation, and led initiatives that have shaped the nation's post-secondary landscape.

Business Challenge

A usual day in the office for Reginald Zackery, the associate director of IT support services, includes directing his team to tend to password reset requests, audit user accounts, and manage user life cycles.

The IT team realized they were spending a substantial amount of time on repetitive tasks that could easily be automated. The team also found it cumbersome to manage their Exchange server's distribution list. This is when Zackery and his team decided to deploy ADManager Plus, an integrated Active Directory, Exchange, Office 365, and Google Workspace management and reporting solution from ManageEngine.


The American Council on Education




United States of America

The Solution: ADManager Plus

Once the team implemented ADManager Plus in their environment, they witnessed instantaneous results. Regular requests like password reset, user creation, and account unlocks, which consumed most of the IT team's time, could now be delegated to technicians. These technicians could now log in to ADManager Plus and execute the delegated tasks without having to elevate their permissions in Active Directory.

Zackery's team also had trouble with Exchange distribution lists. With ADManager Plus' ability to enable administrators to create and configure a dynamic distribution group with script-free actions, the IT team was able to securely delegate distribution list creation to help desk technicians.

When asked to describe about the experience with ManageEngine, Zackery said,

"ADManager Plus has been effortless to use. The support has been helpful and is just an email away in case you need assistance. The overall experience has been positive."

About ADManager Plus

ManageEngine ADManager Plus is a web-based Windows Active Directory management and reporting solution that helps Active Directory administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks, like AD object backup and recovery, and generates an exhaustive list of Active Directory reports, many of which are essential requirements for satisfying compliance audits. It also helps administrators manage and report on their Exchange Server, Office 365, Google Workspace, and Active Directory environments all from a single console..

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