# Integrate Applications Manager with Zoho Cliq

Applications Manager alerts can now be delivered to Zoho Cliq channels, allowing teams to collaborate on critical incidents. This integration ensures that alerts are shared where your teams communicate most, enhancing coordination and reducing response time. By allowing alert delivery through Cliq, organizations can act instantly, minimize downtime, and maintain high service availability.

Applications Manager can be integrated with Zoho Cliq using the custom integration option.

- **Configuring Zoho Cliq**
  - [Create a New Channel](#create-a-new-channel)
  - [Generate Webhook Token](#generate-webhook-token)
  - [Obtain the Webhook URL](#obtain-the-webhook-url)
- [Configuring Applications Manager](#configuring-applications-manager)

## Configuring Zoho Cliq

### Create a New Channel

1. Login to [Zoho Cliq](https://www.zoho.com/cliq/login.html)
2. Click the **'+'** icon and then click on **Create a Channel.** (You can also use channels that you have created already)

![cliq-create channel](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrating-cliq-01.png)

3. Enter channel details and save it.

### Generate Webhook Token

1. Click on the **Profile icon** on the top right.
2. Select **Bots and Tools**.

![cliq-webhook token](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrating-cliq-02.png)

3. Click on **Webhook Tokens**.

![webhook token](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrating-cliq-03.png)

4. Click on **Generate New Token** and select one (e.g., Token1).

![cliq-New token](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrating-cliq-04.png)

### Obtain the Webhook URL

1. Click **Get Webhook URL**.
2. Choose the channel that you created earlier (or an existing channel) to receive alerts.
3. Copy the generated Webhook Endpoint.

![get-webhook url](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrating-cliq-05.png)

## Configuring Applications Manager

1. Go to **Settings → Product Settings → Integrations (Add-on Settings) → New Custom Integration**.
2. Fill in the following:
   1. **Integration Type:** Chat
   2. **Method Type:** POST
   3. **URL:** (Paste the copied Webhook Endpoint URL)
   4. **Data Type:** Raw
   5. **Payload Type:** JSON
   6. **Timeout:** 25
   7. **Body Content:**

```json
{
  "text": "Applications Manager Alert- $message"
}
```

![configure custom integration](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrating-cliq-06.png)

3. Click **Save**.

**Note**: You can test your connection by clicking on **Test Configuration**.

Now that Applications Manager has been integrated with Zoho Cliq, you have to associate actions for the same. [Learn how to associate Custom integration actions](https://www.manageengine.com/products/applications_manager/help/custom-integrations.html#apm-action)

![configure custom integration](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrate-whatsapp-23.png)

![configure custom integration](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrating-cliq-08.png)

## Verifying the Integration

Trigger a real-time alert in Applications Manager, then log in to your Cliq interface to verify that the triggered alert has been posted in your Cliq channel.

![notification profile](https://cdn.manageengine.com/sites/meweb/images/applications_manager/help/integrating-cliq-07.png)