# Digital Employee Experience Management

Our unique value in enabling digital workplaces is simple. Endpoint Central already covers all endpoint needs, and the DEX Manager add-on extends its power with experience intelligence. Layered over deep asset visibility and UEM automation, it helps EUC teams detect and resolve experience issues faster—with zero extra setup.

![enterprise-end-user-screenshot.svg](https://www.manageengine.com/products/desktop-central/enterprise/images/enterprise-end-user-screenshot.svg)

## DEX barriers

### IT lacks visibility
EUC and digital workplace leaders lack the tools to monitor systemic issues. Problems persist, or only a subset get reported.

### Reduced productivity
Employees waste time dealing with issues ineffectively or waiting for resolution via slow, costly help desk channels.

### Overwhelmed help desks
IT help desks are overwhelmed by a barrage of tickets asking them to resolve chronic issues.

## Solve DEX use cases across your EUC

### Proactive visibility

#### Continuous experience monitoring
Gather quantitative & qualitative data to surface actionable insights proactively about issues affecting device and app performance, before it reaches via slow helpdesk.

![automation](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-1-img-1.png)

**Deep Inventory Data**
- Device type & model
- Hardware configurations (CPU, Memory)
- OS & Apps
- Device User Info

**Endpoint Health Metrics**
- CPU Usage
- Memory Usage
- GPU Usage
- Firewall status and more!

**Driver Management**
- Scan for software drivers
- Discover machines missing drivers
- Deploy the relevant drivers to systems
- Seamless connectivity with peripherals

**Network Telemetry**
- Wi-Fi Signal Strength
- Wi-Fi upload rates
- Wi-Fi download rates
- Network hardware bottlenecks

![automation](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-1-img-2.png)

#### Employee sentiment
Beyond quantitative insights, gather subjective employee sentiment of the deployed apps and devices. This can be factored into experience scoring and insights.

![](https://cdn.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-1-img-6.png)

![automation](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-1-img-3.png)

**Application Reliability**
- Application crash detected for specific applications
- High Memory Usage detected on devices
- CPU Interrupt above 2% detected on devices
- Frequent disk queue length over 1 detected on devices
- OS drive free space below 50GB detected on devices

**Device Reliability**
- System crashes detected
- Hard resets detected across devices
- Devices nearing warranty expiry by specified date
- Devices older than set expiry and nearing end-of-life
- Battery health degradation detected across devices

**Device Responsiveness**
- Slow extended logon performance detected across devices
- Slow boot performance detected on devices
- High user input delay is observed in more number of devices

![automation](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-1-img-4.png)

**High memory usage alert**  
Steve from IT Team receives an alert "High Memory usage of 75% detected on devices"

**Drill down into root cause**  
Steve from IT Team receives an alert "High Memory usage of 75% detected on devices"

**Trigger proactive remediation**  
Steve from IT Team receives an alert "High Memory usage of 75% detected on devices"

![automation](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-1-img-5.png)

### Capture industry issues

#### Custom sensors
Build custom sensors to capture telemetry unique to your industry-specific processes from endpoints and peripherals connected to them (ex: barcode scanner, printer status/failures)

![automation](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-2-img-1.png)

> A leading global manufacturer focused on commercial print, uses ManageEngine to proactively monitor peripherals such as thermal and laser printers connected to self-service kiosks, using custom parameters to create alerts on issues across firmware, cartridge, calibration and printer jams!

![automation](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-2-img-2.png)

### Enhance IT efficiency with RCAs

- **End user raises a help desk ticket**  
  e.g. Collaboration issue with Microsoft Teams being unstable

- **Device timeline view**  
  View the timeline of events on the affected devices, investigate frequency of crash and drill down further to narrow down the root cause.

- **Experience dashboard**  
  See the broader impact of the issue across other device cohorts or remote offices to address widespread issues before they occur.

- **Self healing automation**  
  Use workflow orchestrator to self-heal identified issues to resolve repeatable issues at scale across your organization

- **Extensions**  
  Publish created automations as extensions for other members in your team to resolve similar issues under their scope.

#### Device Timeline View
Narrow down the root cause of the issue raised in a ticket

![screenshot](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-3-img-1.png)

The device timeline presents a historic view of issues that occurred in the device relative to a specific timeframe. For example, Microsoft Teams repeatedly crashed in the last 24 hours.

![screenshot](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-3-img-2.png)

Drill down to understand device changes in the last 24 hours—a flawed update for Microsoft Teams that led to instability in the application.

#### Experience Scores
See experience trends to understand if the impact is caused across app category on a broader scale. Slice and dice based on custom cohorts and branch offices to check localized impact.

![screenshot](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-3-img-3.png)

Drill down to custom cohorts and remote offices to see localized impact.

![screenshot](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-3-img-4.png)

Receive high priority insights when significant devices are affected.

### Automate issue prevention

#### Self healing automation
Use the built-in workflow orchestrator to build automations to self-heal other devices where users have not reported similar issues (e.g., printer malfunctions).

Publish workflows to your team members to fix issues proactively for their scope of computers.

Utilize extensions to accelerate the creation of workflows from the library of pre-built workflows.

![](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-4-img-1.png)

### Optimize software licensing

#### Track software usage
Monitor usage with software metering to identify patterns in employee usage of commercial and non-commercial software.

![](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-5-img-1.png)

#### Software reclaim
Slash software costs—free up licenses from unused installations, improve audit readiness, and boost security by lowering attack surface by uninstalling underused or outdated apps.

![](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-5-img-2.png)

#### Smart software optimization
Monitor usage with software metering to identify patterns in employee usage of commercial and non-commercial software.

![](https://www.manageengine.com/products/desktop-central/enterprise/images/dex-use-case-slide-5-img-3.png)

## Key Capabilities

Improve your DEX with our intelligence-driven automation capabilities.

### Telemetry

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-1.svg)

#### Quantitative data
Our UEM platform gathers quantitative data to measure the impact of device and app deployments on the employee experience. Aggregate telemetry from over 1,000 data points that converge on endpoints, including device and app performance, software and hardware inventory, usage, network connectivity, power management, and device readiness.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-2.svg)

#### Custom telemetry
You can extend our agent's telemetry scope using custom scripts to build monitors for events unique to your business operations. These events are recorded at a defined frequency.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-3.svg)

#### Employee sentiment
Analysis of employee sentiment about technology changes and usage helps you plan for improvements and employee enablement. Our UEM platform integrates with our in-house, low-code app builder to build surveys, and these surveys can be shared via the UEM platform's self-service portal to gather feedback from employees.

### Intelligence

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-16.svg)

#### Analytics
Our comprehensive telemetry forms the basis for intelligent scoring of the DEX, dedicated experience insights and dashboards, over 200 reports, and over 50 dashboard widgets. These deliver actionable insights about the inventory, ITOps, security, and the workplace experience via all touchpoints that converge on endpoints.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-17.svg)

#### Insights, baselines, and scores
Define performance thresholds across a multitude of hardware and software attributes to detect early signs of experience issues before they impact end users. Each parameter has a weighted average, according to how it impacts the experience score, which can be baselined and compared across LOBs, functions, or departments.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-18.svg)

#### Root cause analysis
Drill down on issues to downstream data to understand event causation and perform root cause analysis. With asset inventory built into the same platform, correlate experience issues effectively. Use built-in remote control to analyze event logs, registries, services, and CLIs to identify the root cause of any issue.

### Automation

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-19.svg)

#### Single-click and workflow-driven healing
For every experience issue, a contextual fix is provided. IT teams can apply stand-alone remediation scripts or design full workflows with the no-code workflow builder. Drag-and-drop sensors, triggers, and actions to create automations mapped to device groups. Proactive workflows, triggered by thresholds like high CPU, can be tested, validated, and deployed at scale.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-20.svg)

#### Self-healing
The platform features over 200 guided automation workflows, over 10,000 prepackaged apps, over 100 ready-to-use configuration templates, over 400 ready-made scripts, and custom scripts. Scripts can be layered sequentially and stored as playbooks for repetitive workflows. Based on preset triggers, the platform dynamically defines device groups and maps automation workflows to self-heal devices back to the desired state.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-21.svg)

#### Self-service
The built-in self-service portal hosts apps, updates, content, notifications, privacy policies, and mechanisms to raise requests for software, peripherals, and JIT admin privileges. Requests from the portal can be logged to service desks or viewed by admins in Endpoint Central.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-22.svg)

#### Assisted healing
Built-in remote control supports all major OSs and over 30 rugged handhelds. Access and monitor endpoints nonintrusively with end-user consent to analyze event logs, registries, services, and CLIs to identify root causes. Record sessions and perform actions such as remote commands or power management, including Wake-on-LAN and shutdowns. Remediate noncompliant devices.

### Extensibility

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-22.svg)

#### Action Library
A curated Action Library of pre-built scripts, data collectors, and remediation workflows designed to address common endpoint issues instantly. Deploy actions directly from the Endpoint Central console or trigger them automatically through experience-based workflows. Extend the library with custom scripts and playbooks to standardize repeatable fixes and share best practices across environments.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-1.svg)

#### Augmented help desks
Integrates with widely adopted helpdesk solutions to remotely troubleshoot issues directly from the ITSM console. A library of automations is available in ticket and request windows through integrations. For systemic issues, repeatable playbooks can be built using ManageEngine ServiceDesk Plus workflow orchestration and extensive APIs.

![](https://www.manageengine.com/ems/images/icon/box-icon-v15-23.svg)

#### Business intelligence
Integrates with ManageEngine Analytics Plus to consolidate quantitative and qualitative data gathered via the UEM agent, including custom telemetry from endpoints. Analytics Plus correlates telemetry from first-party and third-party solutions to provide a holistic employee experience score.

## Enable DEX Manager add-on

### Existing Endpoint Central Cloud users:
Navigate to **Admin > Global Settings > DEX**, enable the add-on, and try it free for 30 days.

### Existing Endpoint Central on-prem users:
[Upgrade](https://www.manageengine.com/products/desktop-central/service-packs.html?dex-enterprise) to build number 11.4.2516 or above to enable the add-on.

### New Endpoint Central users:
The add-on will be available on [signup/download](https://www.manageengine.com/products/desktop-central/free-trial.html?dex-addon) and can be used as part of the 30-day free trial.