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Steps to initiate remote control

Ensure prerequisites and required settings  are configured before you start remote connection.

Connect to remote computers

Follow below steps to initiate remote control with desktops or laptops:

  1. Navigate to Tools -> Remote Control.

  2. Click on Connect button corresponding to the device you wish to remotely access.

  3. When multiple users are logged in the same computer, click on the three dots next to connect and choose the required user account.

  4. If user confirmation is enabled, server will wait for approval from end user. If not remote session will be established immediately. 

  5. If multiple monitors are connected to the device, they will be automatically detected and displayed. Know more 

Quick launch tools

Quickly perform operations on endpoint devices during remote sessions with the help of below features:

  • HTML5 Viewer
  •           
  • Active X Viewer

Icon Action

Fit to Screen

Show viewer in original size.

Fit to Screen

Fit viewer to full screen.

Fit to Screen

Refresh the current view. If the computer is locked or no user has logged on, you are required to log in.

Fit to Screen

Switch to security options screen to sign out, restart, swap users or access task manager.

Fit to Screen

Switch between different tabs in the remote device.

Fit to Screen

Blackout end user's screen to perform sensitive operations.

Fit to Screen

Disable user's keyboard and mouse inputs.

Fit to Screen

Enable user's keyboard and mouse inputs.

Fit to Screen

Clipboard keystroke to copy and paste password in log in screen.

Fit to Screen

Use the language configured in end user's keyboard. 

Fit to Screen

View only mode

Fit to Screen

Gain access to control the remote device.

Fit to Screen

Take screenshot of the remote device screen. 

Fit to Screen

View network performance of viewer and end-user device. 

Fit to Screen

Quick access to diagnostic tools like task manager, power options and system clean-up tools. 

Fit to Screen

Share files and folders between end user and the viewer device. Know more

Fit to Screen

Initiate chat, voice or video call end users. 

Fit to Screen

Get control over remote computers hot keys like ctrl, alt, esc and win. 

Icon Action

Switch to security options screen to sign out, restart, swap user or access task manager.

Refresh

Refresh the current view. If the computer is locked or no user has logged on, you are required to login.

Switch between different tabs in the remote device.

Black out end user's screen to perform sensitive operations.

Lock user's keyboard and mouse inputs.

Unlock user's keyboard and mouse inputs.

Stop Controlling Remote Desktop

View only mode

Request for Controlling Remote Desktop

Gain access to control the remote device.

File Transfer

Share files and folders between end user and the viewer device. Know more

Zoom In

Zoom in

Zoom Out

Zoom out

Full Screen View

Clipboard keystroke to copy and paste password in login screen.

Actual Size

Show viewer in original size.

Fit to Screen

Fit viewer to screen size.

Full Screen View

Fit viewer to full screen.

Audit remote control history

Whenever a user establishes a remote connection using Endpoint Central, all the events performed on the remote computer are logged.

  1. Navigate to Remote Control tab and click on User Access Logicon corresponding to respective device name.
  2. Report of all remote connections established to that specific endpoint will be displayed.
  3. Get a consolidated report of remote sessions established to all the endpoints from History tab.
  4. You can also get remote control reports from Action Log Viewer under Admin -> Audit. Check out the below video to find out how?