# Setting up Endpoint Central Cloud Extension for ServiceDesk Plus Cloud

The [Endpoint Central extension](https://marketplace.manageengine.com/app/sdp/endpoint-central-for-servicedesk-plus-cloud) now integrates seamlessly with ServiceDesk Plus Cloud, allowing IT administrators to perform essential device management tasks—such as remote troubleshooting, power operations, software deployment, and more—directly from service requests. This integration bridges the gap between service and endpoint management, streamlining workflows, accelerating issue resolution, and enhancing overall IT efficiency.

To know more about setting up the Endpoint Central Cloud extension in ServiceDesk Plus Cloud, refer to this [document](https://help.sdpondemand.com/endpoint-central-extension).

Technicians can perform the following actions directly within the Endpoint Central extension in the ServiceDesk Plus Cloud console:

1. [Map a computer to the request](#how-to-map-a-new-computer-to-a-request)
2. [Initiate remote control on a computer](#how-to-initiate-remote-control-on-a-computer)
3. [Initiate system manager on a computer](#how-to-initiate-system-manager-on-a-computer)
4. [Initiate power operations on a computer](#how-to-initiate-power-operations-on-a-computer)
5. [Initiate Wake on LAN on a computer](#how-to-initiate-wake-on-lan-on-a-computer)
6. [Deploy a software installation or uninstallation configuration](#how-to-deploy-software-installation--uninstallation-on-a-computer)
7. [View DEX device health metrics](#how-to-view-dex-device-health-metrics)

## How to Map a New Computer to a Request

**Required Endpoint Central Roles:** **Read Access**

To learn how to assign these roles to a technician, refer to [adding roles in Endpoint Central](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/desktop_central_user_management.html).

1. Navigate to the right pane of the ticket and click the **Endpoint Central** extension.
2. In the search field, enter the name of the computer and choose it from the dropdown list.

![Map Computer](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-2.png)

3. The selected computer will be mapped to the request.

- **To Modify Existing Mapping:**

1. Click on the mapped computer name and then click the edit icon.

![Edit Mapping](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-3.png)

2. Select a new computer from the dropdown list.
3. The computer mapping will be updated.

- **To Delete Computer Mapping:**

1. Hover over the mapped computer name and click the delete icon.

![Delete Mapping](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-del.png)

2. In the confirmation prompt, click **Confirm**.
3. The mapping will be removed successfully.

**Note:** This will remove the last deployed software information from the widget. Notes and worklogs added to this request will still be retained.

## How to Initiate Remote Control on a Computer

**Required Endpoint Central Roles:** **Remote Desktop Sharing - Write access**

To learn how to assign these roles to a technician, refer to [adding roles in Endpoint Central](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/desktop_central_user_management.html).

1. Navigate to the right pane of the ticket and click the **Endpoint Central** extension.
2. Ensure the computer status is live and the agent is in contact with the Endpoint Central server.
3. Click **Remote Control**.
4. Enter a reason and click **Connect**.

![Remote Control](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-rem.png)

5. The session will start in a new tab. Terminate it properly before closing the tab.

**Note:** Notes and worklogs will be added to the request once the session ends.

## How to Initiate System Manager on a Computer

**Required Endpoint Central Roles:** Tools - Write access

To learn how to assign these roles to a technician, refer to [adding roles in Endpoint Central](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/desktop_central_user_management.html).

1. Navigate to the right pane of the ticket and click the **Endpoint Central** extension.
2. Ensure the computer status is live and the agent is in contact with the Endpoint Central server.
3. Click **System Manager**.

![System Manager](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-sys-mng.png)

4. The session will open in a new tab. To end the session, simply close the tab.

**Note:** Notes will be added to the request once the session ends.

## How to Initiate Power Operations on a Computer

**Required Endpoint Central Roles:** **Tools - Write access**

To learn how to assign these roles to a technician, refer to [adding roles in Endpoint Central](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/desktop_central_user_management.html).

1. Navigate to the right pane of the ticket and click the **Endpoint Central** extension.
2. Ensure the computer status is live and the agent is in contact with the Endpoint Central server.
3. Click **Power Options** and choose the required action.

![Power Operations](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-power.png)

4. In the prompt dialog, click **Yes**.
5. The selected power operation will be initiated.

**Note:** Notes will be added to the request.

## How to Initiate Wake on LAN on a Computer

**Required Endpoint Central Roles:** Tools - Write access

To learn how to assign these roles to a technician, refer to [adding roles in Endpoint Central](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/desktop_central_user_management.html).

1. Navigate to the right pane of the ticket and click the **Endpoint Central** extension.
2. Ensure the computer status is **Down** and Wake on LAN is supported on the target device.
3. Click **Wake on LAN**.

![Wake on LAN](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-wol.png)

4. In the prompt dialog, click **Yes**.
5. Wake on LAN will be initiated.

**Note:** Notes will be added to the request.

## How to Deploy Software Installation / Uninstallation on a Computer

**Required Endpoint Central Roles:** **Software Deployment - Write access, Configurations - Read access**

To learn how to assign these roles to a technician, refer to [adding roles in Endpoint Central](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/desktop_central_user_management.html).

1. Navigate to the right pane of the ticket and click the **Endpoint Central** extension.
2. Click **Deploy Software**.
3. Choose the deployment type: **Installation** or **Uninstallation**.

![Software Deployment Step 1](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-inst.png)

4. Enter the software package name in the search field and choose it from the dropdown list.

![Software Deployment Step 2](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-soft-dis.png)

5. To deploy as a specific user, click **Advanced** and enter the user credentials.

![Advanced Deployment](https://www.manageengine.com/products/desktop-central/help/images/sdp-ec-soft-advanced.png)

6. Click **Deploy**.
7. The software deployment will be initiated and the status will be displayed in the widget.

**Note:** Notes will be added to the request once software installation/uninstallation is initiated.

## How to View DEX Device Health Metrics

### Prerequisites

1. The DEX (Digital Employee Experience) add-on must be enabled in Endpoint Central.
2. The DEX component must be installed on the selected device.

1. In the helpdesk ticket, navigate to the right pane and click the **Endpoint Central** extension.
2. Select the required asset and click **Details** next to the asset.
3. In the Overview tab, you can view the basic inventory information.
4. Switch to the **Device Health** tab to view detailed device health metrics provided by the Endpoint Central DEX add-on.