# How to integrate Endpoint Central with ServiceDesk Plus

## How to integrate Endpoint Central with ServiceDesk Plus?

ManageEngine's flagship endpoint management and security solution, Endpoint Central, integrates with multiple top-drawer helpdesk solutions to aid in quicker ticket resolution, and ManageEngine ServiceDesk Plus is one such solution. Endpoint Central - ServiceDesk Plus integration empowers SDP technicians to manage and secure endpoints right from the ticket window; not just that, you can now resolve tickets at light speed using this unified approach.

### Steps to integrate

The two major steps in integrating Endpoint Central with ServiceDesk Plus are as follows:

1. Authenticating the integration in ServiceDesk Plus
2. Authenticating the integration in Endpoint Central

### Authenticating the integration in ServiceDesk Plus

Follow the step-by-step instruction gallery to generate an API key in ServiceDesk Plus and provide it in Endpoint Central to authenticate the integration in Endpoint Central.

**Click on the image below to view the detailed instructions.**

[![1. From Endpoint Central console, Navigate to Admin tab -> ServiceDesk Plus Settings](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-1.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-1.png)

[![2. Fill in the server details and click Generate.](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-2.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-2.png)

[![3. Define the API key expiry and generate](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-5.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-5.png)

[![4. Copy the generated API key and come back to EC's console](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-6.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-6.png)

[![5. Paste the API key here.](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-7.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-7.png)

[![6. Enable the features you would like to integrate and click Save.](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-3.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-3.png)

[![7. You have now completed the first step in EC-SDP integration](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-8.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-8.png)

### Authenticating the integration in Endpoint Central

Follow the step-by-step instruction gallery to generate an API key in Endpoint Central and provide it in ServiceDesk Plus to authenticate the integration ServiceDesk Plus.

**Click on the image below to view the detailed instructions.**

[![8. From ServiceDesk Plus console, navigate to Admin tab](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-9.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-9.png)

[![9. Select Integrations](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-10.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-10.png)

[![10. Select UEM products](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-10.1.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-10.1.png%E2%80%8B)

[![11. Enable UEM add-on menu, select Endpoint Central from the drop-down box and fill in the server details. Generate API key.](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-10.2.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-10.2.png)

[![12. Paste the generated key, test the connection and save](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-17.png)](https://www.manageengine.com/products/desktop-central/images/dc-sdp-integ-17.png)