Troubleshooting Endpoint Analytics Component Failures

This document outlines common causes and resolutions for Endpoint Analytics component installation / upgrade failures. 

Common Causes and Resolutions for Agent installation / upgrade failure

1. Unable to reach Endpoint Central Server / Distribution Server
   • Possible cause : Network connectivity issues may prevent the agent from reaching the server.
   • Actions : Refer to this Knowledge Base (KB) Article to check and resolve connectivity related issues.
2. Security Software blocking installation actions
   • Possible cause : Antivirus or other security software may mistakenly flag and remove installation files or block access to critical components (File/Folder, Registry, or Services).
   • Actions : Collect and share the following with Endpoint Central Support:

• • • Agent Logs
    • Details of binary removal or access denial from antivirus logs.
    • Error screenshots.
    • Steps to Upload Logs: Follow the instructions provided in this document.

Unexpected crashes of Endpoint Analytics component binaries

• Possible cause: one or more Endpoint Analytics component binaries could have unexpectedly crashed during runtime.
• Actions: Upload the following logs to aid troubleshooting:
  • Agent logs.
  • Event Viewer logs (Windows → Application).
  • Steps to Upload Logs: Follow the instructions provided in this document.

Need help ?

If above steps do not solve your issues, please contact Endpoint Central support for further assistance.