When you add a user in Endpoint Central and make them authenticated via Active Directory, you get an error as "The user can be authenticated only through the machines: XXX"


To be able to authenticate a user via Windows Active Directory, the user should have access to logon to the Domain from the computer where Endpoint Central Server is installed.

Windows Active Directory provides the flexibility for the administrators in restricting the users logon computers and logon times. If a user has been restricted to logon to the domain only from specific computers, you will get this error.


You should make this user login to the Domain from the computer where Endpoint Central is installed. Follow the steps below on the computer where the Domain Controller is installed:

  1. Select Start --> Programs --> Administrative Tools --> Active Directory Users and Computers. This will show the lists of users available in the active directory.
  2. Right-click the user that you are trying to add in Endpoint Central and click Properties.
  3. Select the Account tab and click Log On To button
  4. This will list the computers from where the user has access to login to the Domain. Specify the name of the computer where Endpoint Central Server is installed and click Add.
  5. Click OK to close the Logon Workstations dialog.
  6. Click OK to close the user properties dialog.
  7. Close the Active Directory Users and Computers window.

Applies to: User Management, Domain Authentication, AD Authentication.

Keywords: User Management, Domain Authentication, Active Directory, Windows AD

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.

 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email :

Speak to us

  • Join the Endpoint Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.