# ServiceDesk Plus Integration ![Desktop Central](https://www.manageengine.com/ems/images/dc-logo.png) ![+](https://www.manageengine.com/ems/images/int-icon-1.png) ![ServiceDesk Plus](https://www.manageengine.com/ems/images/sdp-logo.png) **Expand your IT help desk’s capabilities** Did you know that the most important aspect of a good customer service experience is getting the issue resolved in a single interaction, irrespective of how long the resolution takes? Your help desk software should communicate with other tools to provide a cohesive end-user experience. The Endpoint Central - ServiceDesk Plus integration will outclass most of your help desk integrations. ## Key Capabilities ### Updated asset data in the CMDB ![ ](https://www.manageengine.com/ems/images/int-fea-icon-7.png) Get real-time software and hardware inventory details in your CMDB, along with instant alerts about changes. ### Quickly deploy business apps from tickets ![ ](https://www.manageengine.com/ems/images/int-fea-icon-2.png) Use over 5,000 Windows, macOS, and Linux templates to automate and customize software deployment. ### Initiate remote control from ServiceDesk Plus console ![ ](https://www.manageengine.com/ems/images/int-fea-icon-3.png) Leverage file transfer, built-in chat and voice calling, collaborative troubleshooting, and other advanced features. ### Over 12 handy system manager tools ![ ](https://www.manageengine.com/ems/images/int-fea-icon-12.png) Without initiating a remote session, you can troubleshoot systems and broadcast announcements. ### Automate mobile device management from tickets ![ ](https://www.manageengine.com/ems/images/int-fea-icon-4.png) In addition to managing PCs, you can also manage smartphones and tablets from the ticket window. ### Robust, automated security strategies ![ ](https://www.manageengine.com/ems/images/int-fea-icon-10.png) Automate patch management, uninstall blacklisted apps, and selectively grant access to prohibited apps. ## Let's get started! ### Useful resources to guide you through the integration - ![ ](https://www.manageengine.com/ems/images/int-res-icon-1.png) [How to configure the integration?](https://www.manageengine.com/products/desktop-central/integrate-desktop-central-with-sdp.html?utm-source=sdp-landing-page) - ![ ](https://www.manageengine.com/ems/images/int-res-icon-2.png) [Benefits of the integration](https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/dc_sdp_integration.html?utm-source=sdp-landing-page) - ![ ](https://www.manageengine.com/ems/images/int-res-icon-3.png) [Knowledge base articles](https://www.manageengine.com/products/desktop-central/knowledge-base.html?utm-source=sdp-landing-page) ## Unified Endpoint Management and Security Solution ### Patch Management - [Patch Management Process](https://www.manageengine.com/products/desktop-central/patch-management.html) - [Windows Patch Management](https://www.manageengine.com/products/desktop-central/windows-patch-management.html) - [Mac Patch Management](https://www.manageengine.com/products/desktop-central/mac-patch-management.html) - [Linux Patch Management](https://www.manageengine.com/products/desktop-central/automate-linux-patch-management.html) - [Patch Deployment](https://www.manageengine.com/products/desktop-central/patch-deployment.html) - [Deploying Non-Microsoft Patches](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [AntiVirus Update](https://www.manageengine.com/products/desktop-central/antivirus-updates.html) - [Third Party Patch Management](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [Windows Updates](https://www.manageengine.com/products/desktop-central/windows-updates.html) - [Service Pack Deployment](https://www.manageengine.com/products/desktop-central/windows-service-pack-deployment.html) - [Patch Management Reports](https://www.manageengine.com/products/desktop-central/patch-management-reports.html) ### Software Deployment - [Software Repository](https://www.manageengine.com/products/desktop-central/software-repository.html) - [Software Installation](https://www.manageengine.com/products/desktop-central/software-deployment.html) - [Windows Software Deployment](https://www.manageengine.com/products/desktop-central/windows-software-installation.html) - [Mac Software Deployment](https://www.manageengine.com/products/desktop-central/mac-software-deployment.html) - [Self Service Portal](https://www.manageengine.com/products/desktop-central/self-service-portal-software.html) ### Endpoint Security - [Vulnerability management & Threat mitigation](https://www.manageengine.com/vulnerability-management/features.html?dc_end) - [Browser security](https://www.manageengine.com/browser-security/features.html?dc_end) - [Device control](https://www.manageengine.com/device-control/features.html?dc_end) - [Application control](https://www.manageengine.com/application-control/features.html?dc_end) - [BitLocker management](https://www.manageengine.com/products/desktop-central/bitlocker-management.html?dc_end) ### OS Deployment - [Advanced, Automated Deployment Methods](https://www.manageengine.com/products/os-deployer/os-deployment.html) - [Hardware Independent Deployment](https://www.manageengine.com/products/os-deployer/hardware-independent-deployment.html) - [Modern Disc Imagining](https://www.manageengine.com/products/os-deployer/disk-imaging.html) - [Windows 10 Migration](https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html) - [Remote OS Deployment](https://www.manageengine.com/products/os-deployer/deploy-os-anywhere.html) - [Customize OS Deployment](https://www.manageengine.com/products/os-deployer/customized-deployment-templates.html) ### Asset Management - [IT Asset Management process](https://www.manageengine.com/products/desktop-central/it-asset-management.html) - [Asset Tracking](https://www.manageengine.com/products/desktop-central/it-asset-tracking-software.html) - [Software Metering](https://www.manageengine.com/products/desktop-central/software-metering.html) - [Warranty Management](https://www.manageengine.com/products/desktop-central/software-warranty-management.html) - [Software License Compliance](https://www.manageengine.com/products/desktop-central/software-license-management.html) - [Prohibited Software](https://www.manageengine.com/products/desktop-central/prohibited-software.html) - [Block Application](https://www.manageengine.com/products/desktop-central/block-exe-application.html) - [Software Assets](https://www.manageengine.com/products/desktop-central/software-inventory.html) - [Hardware Assets](https://www.manageengine.com/products/desktop-central/hardware-inventory.html) ### Mobile Device Management - [Mobile Device Management for iOS devices](https://www.manageengine.com/products/desktop-central/mobile-device-management-ios.html) - [Mobile Device Management for Android](https://www.manageengine.com/products/desktop-central/mobile-device-management-android.html) - [Mobile Device Management for Windows](https://www.manageengine.com/products/desktop-central/mobile-device-management-windows.html) - [Mobile Application Management (MAM)](https://www.manageengine.com/products/desktop-central/mobile-application-management-mam.html) - [Bring Your Own Device (BYOD)](https://www.manageengine.com/products/desktop-central/bring-your-own-device-byod.html) ### Tools & Configurations - [Remote Desktop Sharing](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html) - [Shutdown & Wake On tool](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Wake-On-LAN) - [Chat Tool](https://www.manageengine.com/products/desktop-central/chat-tool.html) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Check-Disk) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/disk-defragmenter.html) - [Custom Script](https://www.manageengine.com/products/desktop-central/custom-scripts.html) - [USB Device Mgmt](https://www.manageengine.com/products/desktop-central/control-usb-devices.html) - [Power Mgmt](https://www.manageengine.com/products/desktop-central/desktop-power-management.html)