# Zendesk integration | Integrate Zendesk with ManageEngine Endpoint Central ![UEM Central](https://www.manageengine.com/ems/images/dc-logo.png) ![+](https://www.manageengine.com/ems/images/int-icon-1.png) ![Zendesk](https://www.manageengine.com/ems/images/zendesk-logo.png) ## Meet your SLAs faster than ever The Zendesk benchmark for resolving tickets in one touch is 83 percent. Are you close to meeting that goal? Don’t worry, this target is well in your grasp with the Endpoint Central - Zendesk integration. ## Key capabilities ![ ](https://www.manageengine.com/ems/images/int-fea-icon-10.png) ### Foolproof network security. Automate patch management, uninstall blacklisted applications, and secure USB devices. ![ ](https://www.manageengine.com/ems/images/int-fea-icon-2.png) ### All-in-one remote sessions from tickets. Transfer files, invite another technician, and initiate a chat, voice, or video call, and record sessions. ![ ](https://www.manageengine.com/ems/images/int-fea-icon-8.png) ### Out-of-the-box software deployment. Leverage automated installation and uninstallation of software from the ticket window. ![ ](https://www.manageengine.com/ems/images/int-fea-icon-7.png) ### Real-time IT asset management. Map Endpoint Central and Zendesk assets to view comprehensive asset details from tickets. ![ ](https://www.manageengine.com/ems/images/int-fea-icon-13.png) ### Manage power consumption from your desk. Leverage a wide range of power saving schemes to remotely lock, shut down, restart, hibernate, and wake computers. ![ ](https://www.manageengine.com/ems/images/int-fea-icon-12.png) ### Assorted system manager tools. Access over 12 effective tools to troubleshoot computers without starting a remote session. ## Let's get started! ### Useful resources to guide you through the integration ![ ](https://www.manageengine.com/ems/images/int-res-icon-1.png) [How to configure the integration?](https://www.manageengine.com/products/desktop-central/endpoint-central-op-cloud-zendesk-integration.html?utm_source=zendesk-landing-page) ## Unified Endpoint Management and Security Solution ### Patch Management - [Patch Management Process](https://www.manageengine.com/products/desktop-central/patch-management.html) - [Windows Patch Management](https://www.manageengine.com/products/desktop-central/windows-patch-management.html) - [Mac Patch Management](https://www.manageengine.com/products/desktop-central/mac-patch-management.html) - [Linux Patch Management](https://www.manageengine.com/products/desktop-central/automate-linux-patch-management.html) - [Patch Deployment](https://www.manageengine.com/products/desktop-central/patch-deployment.html) - [Deploying Non-Microsoft Patches](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [AntiVirus Update](https://www.manageengine.com/products/desktop-central/antivirus-updates.html) - [Third Party Patch Management](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [Windows Updates](https://www.manageengine.com/products/desktop-central/windows-updates.html) - [Service Pack Deployment](https://www.manageengine.com/products/desktop-central/windows-service-pack-deployment.html) - [Patch Management Reports](https://www.manageengine.com/products/desktop-central/patch-management-reports.html) ### Software Deployment - [Software Repository](https://www.manageengine.com/products/desktop-central/software-repository.html) - [Software Installation](https://www.manageengine.com/products/desktop-central/software-deployment.html) - [Windows Software Deployment](https://www.manageengine.com/products/desktop-central/windows-software-installation.html) - [Mac Software Deployment](https://www.manageengine.com/products/desktop-central/mac-software-deployment.html) - [Self Service Portal](https://www.manageengine.com/products/desktop-central/self-service-portal-software.html) ### Endpoint Security - [Vulnerability management & Threat mitigation](https://www.manageengine.com/vulnerability-management/features.html?dc_end) - [Browser security](https://www.manageengine.com/browser-security/features.html?dc_end) - [Device control](https://www.manageengine.com/device-control/features.html?dc_end) - [Application control](https://www.manageengine.com/application-control/features.html?dc_end) - [BitLocker management](https://www.manageengine.com/products/desktop-central/bitlocker-management.html?dc_end) ### OS Deployment - [Advanced, Automated Deployment Methods](https://www.manageengine.com/products/os-deployer/os-deployment.html) - [Hardware Independent Deployment](https://www.manageengine.com/products/os-deployer/hardware-independent-deployment.html) - [Modern Disc Imagining](https://www.manageengine.com/products/os-deployer/disk-imaging.html) - [Windows 10 Migration](https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html) - [Remote OS Deployment](https://www.manageengine.com/products/os-deployer/deploy-os-anywhere.html) - [Customize OS Deployment](https://www.manageengine.com/products/os-deployer/customized-deployment-templates.html) ### Asset Management - [IT Asset Management process](https://www.manageengine.com/products/desktop-central/it-asset-management.html) - [Asset Tracking](https://www.manageengine.com/products/desktop-central/it-asset-tracking-software.html) - [Software Metering](https://www.manageengine.com/products/desktop-central/software-metering.html) - [Warranty Management](https://www.manageengine.com/products/desktop-central/software-warranty-management.html) - [Software License Compliance](https://www.manageengine.com/products/desktop-central/software-license-management.html) - [Prohibited Software](https://www.manageengine.com/products/desktop-central/prohibited-software.html) - [Block Application](https://www.manageengine.com/products/desktop-central/block-exe-application.html) - [Software Assets](https://www.manageengine.com/products/desktop-central/software-inventory.html) - [Hardware Assets](https://www.manageengine.com/products/desktop-central/hardware-inventory.html) ### Mobile Device Mgmt - [Mobile Device Management for iOS devices](https://www.manageengine.com/products/desktop-central/mobile-device-management-ios.html) - [Mobile Device Management for Android](https://www.manageengine.com/products/desktop-central/mobile-device-management-android.html) - [Mobile Device Management for Windows](https://www.manageengine.com/products/desktop-central/mobile-device-management-windows.html) - [Mobile Application Management (MAM)](https://www.manageengine.com/products/desktop-central/mobile-application-management-mam.html) - [Bring Your Own Device (BYOD)](https://www.manageengine.com/products/desktop-central/bring-your-own-device-byod.html) ### Tools & Configurations - [Remote Desktop Sharing](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html) - [Shutdown & Wake On tool](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Wake-On-LAN) - [Chat Tool](https://www.manageengine.com/products/desktop-central/chat-tool.html) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Check-Disk) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/disk-defragmenter.html) - [Custom Script](https://www.manageengine.com/products/desktop-central/custom-scripts.html) - [USB Device Mgmt](https://www.manageengine.com/products/desktop-central/control-usb-devices.html) - [Power Mgmt](https://www.manageengine.com/products/desktop-central/desktop-power-management.html)