Resolving remote desktop disconnected error: License certificate corruption
Aug 08, 2022 3 min read
A Remote desktop disconnected error can occur due to License certificate corruption. This error can throw any of the following error messages:
of a security error, the client could not connect to the Terminal server. After making sure that you are logged on to the network, try connecting to the server again.
or,
desktop disconnected. Because of a security error, the client could not connect to the remote computer. Verify that you are logged onto the network and then try connecting again.
Additionally, any of the following license related event ID messages may be logged:
If you suspect License certificate corruption, check for the above events in the Event Viewer of the Remote desktop server. Then proceed with the resolution.
Quick Tip: ManageEngine EventLog Analyzer, a comprehensive log management solution can help you set alerts to spot these events in the logs. Click here to know more.
To resolve this problem, perform the following procedure on all Remote Desktop Servers
Note: Making changes to the registry should be done with utmost caution as incorrect changes may result in serious problems. It is advisable to back up the registry before making the changes.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM
Certificate X509 Certificate X509 Certificate ID X509 Certificate2
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