Enrolled Users Report :

The Enrolled Users report provides you with the list of users who have enrolled themselves in ADSelfService Plus. Enrollment provides users with access to the password reset and account unlock portal. It also protects the user accounts through the MFA methods the users have enrolled for. The report displays the users' mail addresses, users' mobile numbers, OU, the time of enrollment and the last time the enrollment was modified of the users.

Report filtering and generation:

Sorting:

Click any of the columns to view the report's entries in ascending or descending order.

Searching:

Export and More:

Disenrolling a user

Disenrollment of a user involves completely removing their enrollment information from ADSelfService Plus. Once a user is disenrolled, they will not be able to perform self-service actions; the user must be enrolled again to perform the actions. Disenrollment of users can be done two ways:

Generating backup codes

Admins can generate a backup code for an enrolled user when the user's MFA device is not reachable. The user can use each backup code only once. To generate a backup code for a specific enrolled user:

Generating backup codes
Note:If more than one technician creates backup codes for the same user, then the most recently generated code becomes valid, and this code can only be used once. If the user had generated a backup code themselves, then that will also remain valid until it's used.

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