A snapshot of what the numbers reveal
- Private sector organizations are marginally more open to AI agent use in ITSM than public sector organizations.
- More than half the respondents think AI agents will replace IT techs.
Implementation complexity
Reliability of AI agents
AI governance, data security, and privacy concerns
The top three worries about AI agent use
The relevance and importance of this report
Read our exclusive research featuring insights from UK business owners,
C-suite leaders, IT directors, and ITSM professionals.
This report explores four key areas shaped by the rise of AI agents:
The current state
of AI adoption in ITSM
Discover how public sector organizations compare to their private sector counterparts in AI usage for ITSM practices.
Awareness of
AI agents
Find out how informed your industry peers are on the latest AI advancements shaping ITSM strategies.
Expected adoption
trends & deployment concerns
Keep track of anticipated AI agent usage and the key challenges ITSM professionals might face during implementation.
Impact on the IT
workforce
Explore the shifting responsibilities of ITSM professionals and what that means for organizations' hiring plans.
Key takeaways and benefits from this report
- Real-world insights on AI adoption and usage among your UK peers
- Strategic approaches and preferred use cases for successful AI agent deployment
- Anticipated shifts in ITSM roles driven by the rise of AI agents
- Future hiring plans of UK organizations in response to the rise of AI agents