Witness the remarkable transformation of Lenskart's IT ticketing operations with ServiceDesk Plus. The IT manager at Lenskart enthusiastically endorses ServiceDesk Plus for its intuitive interface and seamless integrations. Additionally, she commends ManageEngine's dedicated account managers for providing unwavering support, adeptly navigating product intricacies, and tailoring solutions to Lenskart's specific needs.
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We were into 75% of resolving end user queries. After implementing ServiceDesk Plus we met our expectation and we reached 98.8%, and that was a good number for us in terms of handling queries in priority basis. We recommend to use ServiceDesk Plus because it's very user friendly, easy to learn and we can implement it very easily.
Neetu Yadav, IT manager at Lenskart