We were into 75% of resolving end user queries. After implementing ServiceDesk Plus we met our expectation and we reached 98.8%, and that was a good number for us in terms of handling queries in priority basis. We recommend to use ServiceDesk Plus because it's very user friendly, easy to learn and we can implement it very easily.

Neetu Yadav, IT manager at Lenskart

The ServiceDesk Plus Cloud support team has been instrumental in streamlining our company's IT service desk at Sagicor Group Jamaica, ensuring seamless operations and maximum efficiency. Its success has caught the attention of other areas within IT, and other departments in our company have now joined in on using [ManageEngine's] tools to optimize their own workflows and collaboration.

Shauna-Kay Samuels, team lead of IT service desk, infrastructure, and technical services at Sagicor Group Jamaica

The automation features within ServiceDesk Plus have greatly benefited our business. They enable us to create custom functions and business rules, providing a tailored experience for our customers. Recently, we successfully redesigned our incident notification process and alerts using ServiceDesk Plus, significantly reducing manual reporting efforts in managing application outages across the business.

Rickaye Brown, IT applications manager, global IT shared services at Digicel

Overall, ManageEngine ServiceDesk Plus is a user-friendly, customizable, and feature-rich ITSM solution that has significantly improved our IT service delivery and efficiency. We highly recommend it to businesses of all sizes seeking a cost-effective and comprehensive ITSM solution.

Senior system engineer at Toyota Industries Engine India

We have implemented change management using ManageEngine ServiceDesk Plus that has significantly improved the change processes within the organization. Now, we are able to implement changes with proper approval processes and also making sure the outages are minimized.

Mihir Patel, IT infrastructure manager, eStore Logistics