ManageEngine's enterprise implementations team adheres to the best practices of A Guide to the Project Management Body of Knowledge (PMBOKS Guide). Our project implementation model based on the PMBOKS Guide's framework delivers the promised business value by following the stages below.

Gather and identify

To understand the requirements of the project and analyze its feasibility by determining use cases, tasks, and risks

Scope and plan

To define the scope of the project based on the identified requirements and feasibility and to draft the project plan with tasks, deliverables, and UAT

Verify and approve

To verify the gathered requirements, the identified use cases, the defined scope of work, and the project plan with the client's stakeholders and receive approval from them

Define and design

To define the processes needed to execute the scope of work and design workflows for them

Migrate and implement

To migrate the data from other tools to ServiceDesk Plus and implement the defined processes with the designed workflows


To test every process with user input to ensure smooth operation


To provide training to users and technicians on all the defined, designed, and executed processes

Operationalize and document

TManageEngine will take ownership of making the project operational and preparing the admin, technician, and user guides

Sign off

To conclude the project by signing off with the necessary documents

Our implementation success stories for enterprises like yours

Global leader in sustainable building solutions

ServiceDesk Plus reduces the operational costs and the high complexity faced in delivering IT services.

Size: over 75,000 users; over 3,000 technicians; over 70 countries

Previous tool(s): ServiceNow and Zendesk

Read more

Leading healthcare group in the United States

With a 130-year-old history, this healthcare group decided to overhaul its two-decade-old legacy service desk with ServiceDesk Plus.

Size: over 22,000 users; over 600 technicians; over 250 locations

Previous tool(s): BMC Service Desk Express and BMC FootPrints

Read more

World leader in automotive components manufacturing

An automotive components supplier took its first step towards unifying its IT services with ServiceDesk Plus.

Size: over 17,000 users; over 400 technicians; 18 locations

Previous tool(s): Lotus Notes

Read more

International commercial
law firm

A commercial law firm chooses ServiceDesk Plus as the service management platform for all its non-IT needs.

Size: over 3,000 users; over 350 technicians; 43 locations

Previous tool(s): Outlook

Read more

Renowned supplier for the oil and natural gas industry

ServiceDesk Plus simplifies the expansive service operations for a global oilfield product company

Size: Over 2,000 users; over 65 technicians

Previous tool(s): ServiceNow

Read more

Leading specialty chemicals manufacturer

One of the industry leaders in specialty chemical manufacturing realizes lower total cost of ownership and maintenance overhead with ServiceDesk Plus

Size: Over 5,000 users; over 200 technicians; over 120 countries

Previous tool(s): ServiceNow

Read more

Australia's largest regional news publisher

Australian Community Media restarts its ITSM journey with ServiceDesk Plus after establishing itself as a separate entity

Size: Over 10,000 users; over 65 technicians

Previous tool(s): Freshservice

Read more

World's leading manufacturer of high-end cosmetics

International cosmetics manufacturer prefers the value-rich proposition of ServiceDesk Plus over ServiceNow

Size: Over 5,000 users; over 120 technicians; over 20 countries

Previous tool(s): ServiceNow

Read more

Few of our enterprise-grade environments around the globe



Business size

Construction solutions


Users: 30,000

Geographic span: 12 countries

No.of techs: 3000+

Tickets per month: 250,000+

Automotive components manufacturers


Users: 14000

Geographic span: 38 locations across three countries

No.of techs: 400+

Tickets per month: 10,000+

Specialty chemical suppliers


Users: 7000

Geographic span: 200+ locations across 120 countries

No.of techs: 250+

Tickets per month: 1800+

Engineering consultancy


Users: 15,000

Geographic span: 70 locations across 30 countries

No.of techs: 220+

Tickets per month: 2000+

Plastic components manufacturer

United Kingdom

Users: 8,000

Geographic span: 29 countries

No.of techs: 300

Tickets per month: 1000+

Financial services


Users: 1,000

Geographic span: 80+ locations across three countries

No.of techs: 150

Tickets per month: 3000+

Law firm

United Kingdom

Users: 3,000

Geographic span: 27 countries

No.of techs: 350

Telecommunications provider


Users: 2,000

Geographic span: Two countries

No.of techs: 150

Agricultural solutions

United Kingdom

Users: 21,000

Geographic span: 120 locations across 31 countries

No.of techs: 200

Tickets per month: 1500+



Users: 22,000

Geographic span: 250 locations

No.of techs: 600

Tickets per month: 15000+


United Kingdom

Users: 11,500

No.of techs: 1100

Tickets per month: 10,000+



No.of techs: 60+

Tickets per month: 300+

Financial services

United Kingdom

Users: 5,000

Geographic span: 90+ locations

No.of techs: 200

Tickets per month: 5000

Let's support faster, easier, and together