A unified service management platform built on industry-standard best practices
ServiceDesk Plus is recognized by some of the world's leading independent market research firms for its adherence to best practice frameworks.
Try ServiceDesk Plus nowServiceDesk Plus delivers a future-proof ITSM platform compatible with the latest best practice frameworks.
PinkVERIFY™ Certified
ServiceDesk Plus has been PinkVERIFY™ certified by Pink Elephant for ten ITSM processes: AI Capability, Knowledge Management, IT Asset Management, Service Desk, Change Management, Configuration Management, Incident Management, Problem Management, Release and Deployment Management, and Request Management.
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ITIL® Certified
ServiceDesk Plus has been ITIL®-certified by PeopleCert for 14 practices: Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management, Measurement and Reporting, Monitoring & Event Management, Problem Management, Release Management, Service Catalogue Management, Service Configuration Management, Service Financial Management, Service Level Management, and Service Request Management
View certification>ServiceDesk Plus is recognized by leading market research companies for its ease-of-use, scalability, and native ESM capabilities.
Named a Challenger in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms
The Gartner® Magic Quadrant™ for IT Service Management Platforms is back after a multi-year hiatus, and ManageEngine is featured in it again. ManageEngine has been recognized as a Challenger in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms. Receive your complimentary copy of the report today to see why we believe we were recognized and might be the right fit for your service teams.
Read report>A Customers' Choice for Midsize Enterprises and the EMEA region
2022 Gartner® Peer Insights™ 'Voice of the Customer' for ITSM Tools.
Learn more>What do our customers say about us?
(Last updated on July 2025)