ServiceDesk Plus has been PinkVERIFY™ Certified for five ITSM practices, including Incident Management, Problem Management, Change Enablement, Service Request Management and IT Asset Management.View certification>
ServiceDesk Plus has been recognized by SERVIEW GmBH as a SERVIEW CERTIFIEDTOOL for thirteen ITSM processes and for its compliance with ITIL 4 & its consistent usage of ITIL 4 terminology.View certification>
ITIL® is a set of guidelines or best practices that helps organizations align their IT processes with their business goals, yielding significant benefits, such as reduced IT costs, improved IT service delivery, and minimal service disruptions. In its white paper, "The benefits of ITIL," Pink Elephant records several major corporations that have significantly reduced service outages and improved their ROI on IT spending after adopting ITIL.
ITSM tool suite assessment services, like SERVIEW GmbH and Pink Elephant, help organizations identify ITSM vendors that deliver the right tools to implement industry-recommended best practices. With these certifications, you can trust that you have made the right choice in opting for the ITSM suite that helps your service desk deliver IT services with improved productivity and customer satisfaction.
ServiceDesk Plus has demonstrated how its workflows and capabilities help its customers infuse ITIL best practices into their daily IT processes. ITIL 4, the latest iteration of ITIL, focuses on helping businesses navigate rapid digital transformation while developing organizational capabilities for delivering value to their end users.
ServiceDesk Plus has achieved ITIL 4 compatibility as endorsed by SERVIEW GmbH for a total of 13 ITSM processes, including incident management, problem management, change enablement, and service request management. Also, ServiceDesk Plus is PinkVERIFY® - certified by Pink Elephant for five ITSM practices: incident management, problem management, service request management, change enablement, and IT asset management. These certifications attest to ServiceDesk Plus' ability to future-proof your ITSM strategy.
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