Newsletter | December 2020

Hello there,

It's Christmas time already! We've had a busy year with some important releases like revamping the ServiceDesk Plus Cloud UI, adding various quality-of-life improvements for both the on-premises and cloud versions, being named in the Gartner Magic Quadrant for ITSM tools, and much more. And the fun doesn't stop there; we still have a few more surprises up our sleeves that can make this season just a bit better.

First off, the cloud version of ServiceDesk Plus now has a new Custom Modules feature that enables administrators to create modules based on their organization's needs. Using Custom Modules, technicians can group data that cannot be categorized in the preexisting modules. Custom Modules can be displayed on the navigation pane along with the other modules, as Web Tabs, or kept private using Custom Configurations in Setup. Learn more here.

Next up, Kanban view for project module tasks in now available for the cloud version of ServiceDesk Plus. The Kanban view allows admins to easily update the owner, status, and priority of a project task using a simple drag-and-drop canvas. You can read more about all the new features and other quality-of-life enhancements introduced in the latest release here.

If you use SupportCenter Plus or AssetExplorer, leave us a review on for a $25 Amazon gift card. Review SupportCenter Plus here and AssetExplorer here.

And finally, if you want to sharpen your knowledge on ITSM, head over to our resources section and video zone to access a wide range of text and video resources that cover everything from incident management to advanced ServiceDesk Plus customizations.

That's all we have for now. If you'd like to stay in touch and receive regular updates on product videos, tutorials, and resources, follow us on Facebook Twitter Youtube Linkedin

Happy holidays!

Until next time,
Jendra John
The ServiceDesk Plus team