Newsletter | August 2021

Hello there,

By now I'm sure most of you are well into planning your business activities for the latter half of the year. At ServiceDesk Plus, we work day in and day out to bring you the best-in-class functionalities that just might help you level up your ITSM game and improve your business operations. Here are this month's updates.

If you're a ServiceDesk Plus Cloud user, you can now effectively track and manage consumables in the asset management module. Tracking expendable assets in bulk, defining product types with their category, and maintaining an up-to-date inventory are some of the functionalities to be enjoyed with this enhancement. If that piqued your interest, find out more about consumables here.

Do your major IT changes come with higher risks? Understanding and deploying an effective project management process might be the answer. Check out this quick explainer video on how ServiceDesk Plus' built-in project management capabilities make major change implementations simpler and reduce risks.

Have you been following our masterclass series where our experts talk about functionalities to make your IT service desk operations more powerful? Here's the latest from the series for you to view. Learn how to configure and manage your Windows environment and secure your network against vulnerabilities right from a ticket with the ServiceDesk Plus - Desktop Central integration.

We understand that with the growing dependency on MSPs, ensuring availability of client networking devices and endpoints, training technicians on the latest technologies, and improving the IT team’s operational efficiency—all while also being more agile—are falling on service providers' shoulders. Sign up for this webinar on September 28 to learn about the current IT management and cybersecurity challenges for MSPs and how to overcome them with world-class MSP-aiding tools.

As employees around the globe start to return to offices, organizations need to adapt to the requirements of modern workers. Download this free e-book to find out how IT managers can transform their operations to keep up with the changing conditions.

I hope you find these useful, and I look forward to dropping in your mailbox with more updates and resources in the following months. In the meantime, as always, let's stay in touch on Facebook Twitter Youtube Linkedin.

Until next time,
LeAnn Gordon
The ServiceDesk Plus team