Newsletter | January 2021

Hey there,

Happy New Year to you and yours from the ServiceDesk Plus team! The passing year didn't go as planned for many, but hopefully 2021 ushers in a return to normalcy.

We're excited to let you know that ServiceDesk Plus is soon to release new capabilities to help you manage your IT service desk more efficiently. The latest Kanban View feature allows you to get a bird's-eye view of all tickets in your queue, drag and drop tickets between statuses, change a ticket’s priority, or reassign technicians. As part of this release, we've also introduced the Analytics Plus integration across all enterprise service management (ESM) instances so you can gain insights on the ESM portal from one place.

ServiceDesk Plus Cloud users, there's great news for you as well! We're kicking off this year with new capabilities in Zia, Zoho's AI assistant/virtual IT support agent. We're introducing a closed beta version of new and upgraded features and offering early-bird access to the new AI and ML capabilities. To take advantage of this offer, please drop us an email at

If you've been enjoying our ongoing Masterclass series, watch out for the next series that is soon to open for sign-up. Meanwhile, if you'd like to catch up on the previous sessions,
here's where you can access them.

Ever struggled with IT tickets piling up over time or as the consequence of an outage? Here's a great read with six help desk hacks to reduce your ticket volume.
Grab your free e-book here.

That concludes the updates from us this month. Stay safe!

We'd love for you to stay connected with us on: Facebook Twitter Youtube Linkedin

Until next time,
LeAnn Gordon
The ServiceDesk Plus team