Newsletter | March 2021

Hello there,

It's March and most of us are stepping into the sunny side of the year: spring! We sure hope that life will soon step into the sunny side as well with the vaccine rollout marking the final stages of the pandemic. On that note, let's take a look at how ServiceDesk Plus can bring sunshine to your IT service management.

Earlier we introduced the change workflow feature for the cloud version of ServiceDesk Plus, and our customers have been using it effectively and loving it since then. We've decided to extend the functionality to our on-premises users as well, and the feature will be available soon. With this functionality, you can create complete change life cycles with stages, conditions, switches, notifications, approvals, and field updates using a graphical editor, configure multiple workflows, and associate them with change templates.

While we were busy making enhancements to our IT service desk tool, we were handed great news. ServiceDesk Plus Cloud is now one of five ITSM solutions to clear the PinkVERIFY™ ITIL® 4 assessment for incident management, change enablement, problem management, and service request management. Read the full report here.

The pandemic has surely created a new normal for businesses, and it's time to think about how this shift will continue to affect your IT organization. Join us for a webinar on March 30, 2021 at 11:30am IST to learn how to create a robust business continuity framework in these uncertain times. Register for free here; we look forward to seeing you soon.

We have another great webinar planned for you. Join us on April 27, 2021 at 4:30pm BST for a webinar with Barclay Rae, renowned and experienced ITIL 4 lead architect, ITSM consultant, analyst, and writer. The topic will focus on extending the scope of ITIL 4 to other areas of organizations, such as HR, finance, and hospitality, for successful IT service management. You can register here for free!

That sums up the updates for this month, and there's more coming in the near future. In the meantime, let's stay in touch on Facebook Twitter Youtube Linkedin. I wish you all success in your IT service management. Stay safe!

Until next time,
LeAnn Gordon
The ServiceDesk Plus team