Newsletter | October 2021

Hello there,

On top of the fall festivities just around the corner, we’ve got even more for you to celebrate. Last month I shared that ServiceDesk Plus' newest version would be released soon with some cool new features. I'm excited to let you know that the version is out now and available for our on-premises users as well. Experience robust release management capabilities, use the graphical workflow builder to define release strategies, configure automations, and more. This latest version also comes packed with a host of enhancements.

ServiceDesk Plus has collaborated with TeamViewer to bring you an integration that is sure to help you and your team resolve tickets more efficiently with quick initiation of remote sessions. Your techs can now provide real-time remote support from the service desk. Find out more about the integration here.

Ever since the pandemic began, IT teams around the globe have been evolving into a hybrid or remote workforce. Join us in analyzing the state of ITSM two years into the pandemic by taking this quick survey, and we'll make sure to share our findings with you.

Take the survey >

Last but certainly not least, we've got a webinar coming up on November 9 to show you how to set up a unified analytics platform for ServiceDesk Plus and Desktop Central. The session will include discussions on how users can correlate critical service and security metrics, such as how security updates cause a spike in incident volume or how patch updates are delayed due to technician workload, and other real-life examples. Register here.

That brings us to the end of our news for October. I'll catch you with more updates next month. We'd love for you to stay connected with us on Facebook Twitter Youtube Linkedin.

Until next time,
LeAnn Gordon
The ServiceDesk Plus team