Newsletter | February 2022

Hey there,

The moment has finally arrived, at least for us here at ManageEngine. We're returning to our offices either in hybrid models or full-time. I gather that's the scenario for most of us. The biggest question now—are you ready for this transition? More importantly, what's your back-to-work strategy?

Over the past couple of years, organizations have expanded their workforces remotely. With the work-from-home situation now changing, onboarding employees back on office premises can be challenging for IT teams as well as facilities departments. With its ESM capabilities, ServiceDesk Plus provides a unified platform for IT and other auxiliary departments to handle such challenges. We recently launched the new space management feature in the facilities desk so that you and your teams can optimize space utilization and adeptly manage campus occupancy. Check here for more information.

During an incident, what you see and what your end users see are two different stories. How do you communicate an IT incident with your clients without causing chaos and panic? Find out in this article, "how to communicate effectively during an IT incident," from our repository of resources.

Did you know that you can now easily set up your analytics tool for you and your team with single sign-on for Analytics Plus? It's now available for ServiceDesk Plus users. Simply download Analytics Plus, integrate with ServiceDesk Plus, sign on from the service desk, and roll. Find out more details here.

And that's all the updates I have for this February! Happy spring to all those who are welcoming it.

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Until next time,

LeAnn Gordon

The ServiceDesk Plus team