Newsletter | July 2022

Hey there,

In this month's edition, we have some great new enhancements to ServiceDesk Plus Cloud to share with you. Read on for more details, a couple of great resources, and more.

ServiceDesk Plus Cloud's problem and project management modules have received enhancements to make your ITSM operations more efficient. Create a solution or work-around specific to a problem and add it to the knowledge base easily in one click, access your project's summary and associations right from the project details page, and experience a better project template. Find out about these improvements and more here.

Make your digital transformation process easier with AppCreator, a low-code application development platform designed for IT developers to enable them to build powerful custom applications rapidly and launch them on-premises. IT teams can collaborate, develop, deploy, and maintain applications and workflows while meeting data residency, security, and
compliance needs.

Check out this e-book to learn about three ways to optimize IT costs with AI-driven analytics. This e-book illustrates various IT cost optimization measures that don't simply provide short-term cost reductions but ensure sustained cost savings while driving business value in the long run.

Here's another great resource on how certain metrics like MTTR and incident backlogs make better sense when measured together rather than independently. Read the e-book here: 6 help desk metrics that you should not measure independently.

Everybody needs a disaster plan, including your business. However, a plan isn't just documentation. How do you know your business continuity and disaster recovery (BCDR) plan is effective? What is ManageEngine's disaster recovery testing process? Find out
in this article, 5 ways to test your BCDR potential.

Those are all the updates we have for this month, and I look forward to bringing more from ServiceDesk Plus to your mailbox in the following months. We'd love for you to stay in touch with us. Please follow us on
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Until next time,

LeAnn Gordon

The ServiceDesk Plus team