Newsletter | October 2022

Hey there,

We have good news for all managed service providers (MSPs). New features and enhancements have been added to ManageEngine ServiceDesk Plus MSP. Stay with us to learn about updates, new resources, and more.

Zia, Zoho's artificial intelligence assistant, is available in the latest release of ServiceDesk Plus MSP so you can leverage enterprise-level AI capabilities to enhance your service desk operations. The new release also features disaster recovery, UI enhancements across modules, improvements in the change module, and more. Check out the complete list of new features and enhancements here.

Trying to keep your head above the water with IT incidents? Or, perhaps you're doing great in this area. Either way, here's a quick way to assess if your IT incident management practices match the industry's best standards. Use our self-assessment toolkit to identify your weak-zones so you can make improvements that elevate your incident management game.

Exciting news! It's time for another ManageEngine UserConf in London—an exclusive conference for customers, evaluators, and partners of ManageEngine IT management solutions. Join us on November 14 and 15 at the Hilton London Metropole. Register now for two days of knowledge sharing, discussions, and fun. We can't wait to see you there!

Change management has remained a crucial subject for decades in the IT world. Yet, even after years of learning and experimentation, IT leaders still find it challenging to execute changes perfectly in an IT ecosystem. Find out why and learn how to navigate changes in your enterprise from this compelling ebook: Enterprise change management: How ManageEngine has surfed the waves of change since the 90s. Download this informative resource today!

Change management

That's all we have for now. If you'd like to stay in touch and get regular updates on product videos, tutorials, and resources, follow us on
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Until next time,

LeAnn Gordon

The ServiceDesk Plus team