Newsletter | December 2022

Hey there,

We're in the most joyous season of the year as it is time for Christmas and New Year celebrations! Likewise, ManageEngine ServiceDesk Plus gives you additional reasons to cheer with its powerful enhancements.

To start with, the cloud version is enriched with timer-actions for requests and changes, certain change workflow enhancements like tasks and custom functions; a testing environment using Sandbox, advanced customisations for requester portal and more. The on-premises version is equipped with request timer-actions, integrations with UEM solutions to manage end points, custom triggers and custom functions to resolve problems, a dedicated maintenance module, and other features.

Realign your ITSM strategies to fit the requirements of your remote-first employees. Explore how Zylker, a SaaS company, manages to deliver always-on IT services to its employee, Jake, who is on a "workation" or "working vacation", in the Himalayas. Devise the best ITSM framework for hybrid workspaces. Read this whitepaper to know more.

With global headwinds affecting IT spend, organisations seek compelling reasons to increase IT budgets. In this scenario, IT managers can focus on key metrics like ROI to analyse the value contributed by IT budgets. Also, they can use year-end reporting to dig into IT benefits with department-wise analytical dashboards. Find out how in this e-book.

Knowledge management might be the last item to check off any IT team's list. It bridges information gaps by clarifying the roles of that team, and delivers knowledge management as an experience that enhances the skills of your IT teams and promotes self-service for requesters.
Read this article now.

With this, it's a wrap-up of another eventful year from ServiceDesk Plus. Brace yourselves for a vibrant 2023 as we have some exciting engagements like UserConferences, webinars, and brand-new product updates lined up for you!

Meanwhile, stay in touch with us on Facebook Twitter Youtube Linkedin.

Happy holidays!


The ServiceDesk Plus team