Newsletter | September 2022

Hey there,

It's (almost) fall in most places and while we can't help falling in love with the lovely weather, we're also loving the new enhancements added to ServiceDesk Plus. Read on to find out about these improvements, new events at ManageEngine, great resources, and more.

The change management module has received updates including the ability for SDAdmins to define task trigger settings right from within the change templates. Users can also now define a color code of preference in the change list view or template view. Besides these, requesters can now edit their requests. Learn about these updates and more enhancements here.

It's time for the next ME UserConf! We're back in London with another big conference from ManageEngine. But what's special about this event? ManageEngine is celebrating its 20th year, and we'd love to have you experience the excitement and fun with us. Join us at this exclusive conference for customers, evaluators, and partners of ManageEngine IT management solutions, on November 14th and 15th, at the Hilton London Metropole. Hurry and register now!

While ITSM is focused on delivering a service to end users and customers, ITOM is focused on the internal processes. By combining the two, you receive the best of both worlds! Find out how integrating ITSM and ITOM can pave the way for a resilient IT experience in this interesting article.

Seminar alert! The way we live, work, and collaborate has changed over the past couple of years—thanks to digital transformation! While its effects continue to impact everything we do, hybrid work is a major result of IT's global changes. Unfortunately, this transition has been far from smooth as cyberattacks continue to disrupt business operations and customer trust. Join us this October for an engaging on-site seminar on endpoint resilience. We'll discuss vital topics, like how to anchor your IT fleet using endpoint security, and we'll interact in informative, timely discussions. Plan your autumn visit now to New York or Los Angeles! Register now!

And, that's all folks! I'll catch you next time with more updates, events, and resources. In the meantime, let's stay in touch on
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Until next time,

LeAnn Gordon

The ServiceDesk Plus team