Newsletter | December 2023

Zoho ManageEngine ServiceDesk Plus-IT service desk software

Hey there,

In the spirit of the holiday season, we extend our warmest wishes for a joyful and restful time surrounded by loved ones. As we bid farewell to another remarkable year, we anticipate an even better year ahead for both you and us. It's time to wrap up the year with valuable insights.


Let's jump right into the latest resources and close this year on a high!

7 key areas to focus on when building a security-first service management framework

Webinar alert! With cyberattacks on the rise, it becomes essential to build business resilience with a security-first service management framework. Join our webinar on 21 February, 2024, and catch Kumaravel Ramakarishnan, director of ITSM marketing, walk you

through the key areas ITSM leaders need to focus on to improve their organizations' security posture. Book your slot now.

Build an automated, flexible, and effortless billing process with ServiceDesk Plus MSP

Navigating a convoluted billing process can be very expensive and frustrating for MSPs and their clients. As your MSP business grows, the process becomes more intricate due to multiple factors, ranging from disparate record-keeping systems to inadequate automation

capabilities. Dive into our latest article to discover how Zylker, a fictional MSP leveraged the billing capabilities in ServiceDesk Plus MSP to streamline and automate its billing processes. Read the article.

6 ways to build a well-crafted hardware asset management strategy

With global headwinds affecting IT spend, organizations are on the constant lookout to maximize their existing IT investments. In the quest to achieve more with less, one key area that stands out is building a coherent hardware asset management strategy.

We've put together six ways in which you can do just that to extract the full potential from your IT infrastructure during this joyous season and beyond! Explore now.

A quick piece on COBIT

In an era dominated by data, it's not just about overseeing your IT systems but also safeguarding your digital assets. From risk management to value delivery, discover how you can elevate IT governance and management through the lens of

COBIT—a globally recognized framework for managing, governing, and securing IT resources effectively. Here's a quick piece on COBIT to help you understand the key principles and components that underpin this framework. Read the full article here.

The complete guide to streamlining IT spend and budgeting

Building upon our exploration of optimizing existing IT investments, it's clear that effective IT spending management is crucial to navigate today's business landscape. To maximize the ROI on IT spending, CIOs require better visibility and insights that generic IT budgeting

reports fail to offer. Here's an e-book from Analytics Plus that lays down a three-pronged strategy that can help you achieve granular insights into your IT spending and strategize successful IT budgets. Download the e-book.


That's a wrap for now from ServiceDesk Plus. Here's to a holiday season filled with joy and giving! We'll be back with more exciting news next year.

Meanwhile, stay in touch with us on

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Until next time!

The ServiceDesk Plus team



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