Newsletter | January 2023

Hey there,

Happy New Year to you and yours from ServiceDesk Plus! We hope that 2023 has been off to a fantastic start for you. Now it's time to swing back into action. Let's start with our latest achievement, a helpful new feature, new resources, and more news from ServiceDesk Plus.

After assessments by PinkVerify's experts, we're now certified as ITIL 4 compatible for IT asset management. We're also ITIL 4 certified for incident management, service request management, problem management, and change enablement. Certifications in five areas attest to our adherence to ITIL best practices that help organisations realise value faster.

We're rolling out a new feature, the Extension Builder, in ServiceDesk Plus Cloud. An extension can consist of templates, automations, workflows, life cycles, and more. Using Extension Builder, you can package customisations, integrations, and functionalities to suit your business needs. Make your extensions and plug-ins accessible to a larger community by publishing them in our MarketPlace. Find out more about Extension Builder here.

Webinar alert. Speaking of profitability, the feasibility of IT spending remains a key concern for organisations given the global economic downturn. Discover the right strategy to plan your IT budget. What can you watch out for while analysing trends? Should you factor in asset longevity? Learn about this and more in our helpful webinar set for 31 January. Reserve your free spot now!

Delight your IT team by juggling multiple roles smoothly. Learn why service desk managers, the anchors of the service desk, should be adept in technical, business, and people skills to manage their teams. Explore their roles, abilities, and contributions in-depth to learn what it takes to handle service desk operations effectively. Explore our service desk manager guide.

That's it for now from ServiceDesk Plus. We'll catch you next month with fresh updates, resources, events, and more. In the meantime, stay in touch with us on Facebook Twitter Youtube Linkedin.

Until next time,

The ServiceDesk Plus team