Newsletter | November 2023

Zoho ManageEngine ServiceDesk Plus-IT service desk software

Hey there,

We're close to winding down this year, and you probably can't believe how quickly time has flown. As we approach the final stretch of 2023, it's the perfect time to reflect on the strides we've made and gear up for the challenges and opportunities that lie ahead. We can't wait to let you in on everything we have to share, so let's dive right in!

Introducing Release Management for ServiceDesk Plus MSP
Release Management for ServiceDesk Plus MSP  

We're excited to let you know that Release Management is now available for ServiceDesk Plus MSP. Experience robust release management capabilities, with configurable templates, defined roles and statuses, and easily buildable visual workflows that will

help you set standardized processes for your releases. Streamline your client IT upgrades by planning, building, testing, and deploying releases with lower risk and greater visibility. Learn more.

Explore 4 key takeaways from F1 that can benefit your IT teams
Explore 4 key takeaways from F1 that can benefit your IT teams  

Formula 1, the pinnacle of motorsport, pushes past just the need for speed. While being fast is undoubtedly crucial, there's far more to it than capturing the checkered flag. From making data-driven decisions to navigating changes with ease, there's

a lot that IT teams can learn from this sport. Take a look at some of the key parallels between F1 and ITSM, and discover how your IT teams can emulate F1 success in their operations. Read the blog.

Learn how to overcome help desk hurdles with analytics-driven service management
Learn how to overcome help desk hurdles with analytics-driven service management

Running IT is hard, but managing a widespread help desk might be harder still. The modern help desk faces a myriad of challenges, and trying to find effective solutions can be daunting. Read this e-book to learn how you can wield proven strategies to overcome common

inefficiencies that weigh down most help desks. Download the e-book now.

Catch our in-house privacy expert shed light on data privacy and its implications in modern IT
Data privacy  

Andrew David, head of privacy at ManageEngine discusses the transformative impact of GDPR since its 2018 implementation. As a pivotal figure in ManageEngine's evolution into a privacy-conscious organization, catch Andrew talking about our journey in adapting

to this paradigm shift. Tune in to understand how ManageEngine fostered a privacy-aware culture and get a glimpse into what we can expect with upcoming privacy regulations. Watch the video here.


That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.

Meanwhile, stay in touch with us on

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Until next time!

The ServiceDesk Plus team



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