Deliver exceptional employee experience using ServiceDesk Plus

Visual workflows to streamline operations

Build visual workflows with a no-code, intuitive workflow builder to automate operations and establish standard operating procedures.

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What is ManageEngine ServiceDesk Plus

Conversational AI support agent to reduce technician response

Zia, the AI-powered assistant from Zoho, is available as a virtual support agent in ServiceDesk Plus. Zia helps bridge the gap between service desks and end users as the first point of contact, helping to reduce response time and increase end-user satisfaction.

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Customizations to tailor fit your ITSM practices

Establish business processes with last-mile customizations powered by no-code and low-code capabilities. Automate repetitive tasks during the ticket lifecycle, and connect easily to external tools with ServiceDesk Plus.

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Unified service management software
Enterprise service management software

360-degree IT service management for increased visibility and control

Make ServiceDesk Plus the central console for your operations with a 360-degree view of your IT management efforts through integrations with ManageEngine's suite of IT management solutions and third-party business integrations.

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Extend ITSM best practices to other departments for a unified service experience

Establish service management excellence throughout your enterprise by bringing other non-IT departments onto a single service management platform, adopting ITSM best practices into service delivery workflows. ServiceDesk Plus enables you to create new service desks for departments like HR, payroll, and facilities in under a minute.

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Enterprise service management system

Did you know this
about ServiceDesk Plus?

  • 15 years of
    ITSM excellence

  • Cloud and on-premises
    versions available

  • Deployable on public
    cloud, including AWS

  • Hosted on our own
    data centers

  • Available in
    37 languages

  • Different editions for
    varying levels of ITSM
    maturity

  • Native ESM
    capability

  • Out-of-the-box ITSM best practices

  • Capabilities to achieve
    privacy compliance

Unified IT and enterprise service management platform to build holistic IT and business workflows

ServiceDesk Plus helps businesses across various industries and domains build and deploy custom service management practices to deliver a better service experience for their end users.

Retail

Build a comprehensive ITSM solution for retail organizations to deliver enhanced customer experiences and boost operational efficiency by adopting ITSM best practices.

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Government

Provide citizens and employees with pleasant IT service experiences. Help tax payers save time and money by delivering a dependable and consistent end-user experience with an affordable service desk solution.

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Higher education

Help schools and universities raise their IT game. Manage valuable IT assets and streamline service delivery and incident management while serving thousands of students across multiple campuses using ServiceDesk Plus.

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Banks and financial institutions

Improve service management to provide a positive customer experience. ServiceDesk Plus enables financial institutions and banks to respond proactively to incidents and security threats while helping to manage IT infrastructure efficiently.

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Healthcare

Ensure disruptions are dealt with quickly so that health care operations can continue unhindered. Protect sensitive information, like medical records, by anonymizing them. ServiceDesk Plus is HIPAA compliant and helps ensure data security for health care organizations in all service delivery efforts.

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NGOs

Ease the burden when launching a new campaign or implementing new IT technologies in a NGO. IT teams involved in fulfilling IT requests, managing website campaigns, and enhancing operations leverage ServiceDesk Plus to provide enhanced end-to-end experience to donors and volunteers.

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Enterprises

Deliver a superior employee experience throughout the enterprise by leveraging ServiceDesk Plus' out-of-the-box ITSM practices.

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Hotels and restaurants

Leverage ServiceDesk Plus across all departments in a hotel or restaurant to match guest expectations and customer satisfaction while adhering to health and safety protocols.

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Manufacturing companies

Manage IT assets in manufacturing companies with ServiceDesk Plus. Companies can deliver world-class services and ensure IT disruptions do not impact operations by building high-velocity workflows in ServiceDesk Plus.

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Human resources

Eliminate bottlenecks and streamline HR service delivery to enable business-critical operations such as seamless employee onboarding and off-boarding

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Facilities

Manage workspace operations and service delivery with purpose-built instances to track campus issues, assets, and physical spaces.

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Finance

Increase the visibility of financial services with a service catalogue to provide a seamless user experience. Enable finance-related incident reporting, simplify changes to financial policies, and manage contracts and purchases efficiently.

Legal

Formalize legal service management with a foolproof process to document and track legal requests.

Select from our flexible pricing plans
to meet your IT service management needs

Full-stack ITSM suite to implement
best practices in IT service management

Incident management

Focus on reducing disruptions, improving technician productivity, and managing ticket fulfilment while meeting service level agreements.

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Service catalogue

Showcase and deliver available services to end users through a customizable self-service portal and user-friendly forms.

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Change enablement

Rollout changes while ensuring minimal risk and streamlining the change enablement process.

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Asset management

Keep track of assets, monitor compliance with software licenses, and track tickets related to an asset from across incident, problem, and change management practices.

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Release management

Align software releases with the change enablement process and track them using visual workflows.

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Project management

Create projects and manage available resources like workforce, track progress with milestones and tasks, and associate the related changes and service requests to the project.

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Problem management

Analyze the root cause of incidents and mark known errors to prevent service downtime.

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CMDB

Maintain a central repository for keeping track of every configuration item that's part of your IT infrastructure and identify their dependencies.

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Space management

Improve and optimize space usage and manage facilities like seating availability.

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GDPR and HIPAA Compliance

General Data Protection Regulation (GDPR) is a framework with determined guidelines for the collection and processing of personal information from individuals who live in the European Union. Enterprises are required to comply with these rules when collecting information about EU residents irrespective of the organization's location.

ServiceDesk Plus helps enterprises stay GDPR-compliant by:

  • Marking PII for encryption.
  • Meeting users' right to be forgotten.
  • Anonymizing deleted users' data.
  • Enabling password protection while backing up data.

Health Insurance Portability and Accountability Act (HIPAA) requires covered entities and business associates to follow guidelines when it comes to dealing with personal identifying health information.

ServiceDesk Plus helps enterprises stay HIPAA-compliant by:

  • Encrypting data containing ePHI (electronic Protected Health Information).
  • Erasing and anonymizing ePHI.
  • Securing data export.

Certifications and recognitions

  • ServiceDesk Plus is PinkVERIFY Certified by Pink Elephant for five ITSM processes: Incident Management, Problem Management, IT Asset Management, Change Enablement, and Service Request Management.
Gartner Peer Insights

ManageEngine was named as a Gartner Peer Insights™ Customers' Choice for Midsize Enterprises and the Europe, Middle East, and Africa segments in the 2022 Gartner Peer Insights Voice of the Customer for ITSM tools.

Gartner Magic Quadrant

ManageEngine has been recognized as a Challenger in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. This is the third consecutive year that ManageEngine has been positioned in the Magic Quadrant.

What do our customers say about us?

Gartner

05

(923 Ratings)

TrustRadius

010

(79 Ratings)

Capterra

05

(164 Ratings)

As on December 1, 2022

Test run your ITSM goals on ServiceDesk Plus. No questions asked.

 
 
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