Case Studies

Adam Doyle,

IT Director, Brickman Group

"We evaluated other support software before choosing Support Center Plus, all the other support products were way too expensive and the biggest factor was, the offering seems to line up as far as the features and the price was probably the deciding factors to go for the SupportCenter Plus," remarks Adam.

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Martin Hagberg,

Support Manager, Transas Group

A major advantage of our new SupportCenter Plus system is that it keeps track of all open cases so that our support staff can always follow up with ongoing notes and, if necessary, leave matters to the next office, regardless of what time zone you are in' says Martin Hagberg.

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Johannes Roos,

Support Manager, Lantmännen Maskin

SupportCenter Plus was implemented quickly and smoothly at Lantmännen Maskin, with measures to improve both the user-friendliness and efficiency of the organization’s support services. lt is now a case management hub for all service support and spare parts. "We have a simple, stable solution that turns our case officers into heroes for our customers," said Johannes Roos, parts support manager at Lantmännen Maskin.

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Ulf Trulsson,

Administration Division, Vinnova

SupportCenter Plus allows Vinnova to manage support and help desk cases for several government agencies.

"Giving each agency its own support portal enables high- quality follow-ups and saves a lot of time," explained Ulf Trulsson, head of the IS/IT Department at Vinnova’s Administration Division.

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World's Largest Organizations Rely On SupportCenter Plus