Feature Comparison

Features Standard Edition Professional Edition Enterprise Edition
Portal (formerly Business Units) 1 10 20
Email Response Management      
Request sharing      
Request collaboration      
Contracts (automated billing)      
Billing Module      
Account and Contact Management      
Knowledge Base      
Product Catalog      
Customer Portal      
Active Directory Integration      
Import from CSV files      
Fail-over Service Add-on Add-on Add-on
Help Desk Reports      
Dashboard and Analytics      
Live Chat      
Custom module      
Business Rules      
SLA Management      
Automation Bundle
Request Life Cycle      
Custom Trigger      
Request Timer Actions      
Support Rep Auto Assign      
Custom Schedules      
Custom Functions      
Custom Menu      
Page Scripts      
Field and Form Rules      
Global Field and Form Rules      
Operating System Supported
Database Supported
MS SQL      
App Support (iPhone and Android)      
Computer Telephony Integration (CTI) Add-on Add-on Add-on
Remote Assistance (Zoho Assist) Add-on Add-on Add-on
Zoom Integration      
Maps Integration      
Salesforce CRM Integration      
Zoho CRM Integration      
Zoho Analytics Integration      
Free up to 5 Support Reps NA NA
No. of Contacts (Customer Logins) Unlimited Unlimited Unlimited
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