Features tour

Multiple Services for different customers - Contracts Management

Hour based, incident based or fixed - manage and renew it as per your commitment to your customers.

Automatic notifications can be set upon the end of the contract.

Link with your products and Service level agreements to set customer expectations based on which work is planned.


Based on each request resolution times for every customer, identify the total hours spent for every customer and Calculate based on hours and using the specified charges, bill your customers accordingly.

Customer Helpdesk Software
Customer Helpdesk Software

Service Level agreements (SLAs)

Manage SLAs based on priority, requester, department, category or contracts.

Create and apply rules based on response time and resolved time.

Enable 4 levels of escalations and put the tickets in a different queue, if it is not responded/resolved in the specified time.

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