ManageEngine Remote Access Plus is an enterprise remote troubleshooting solution that helps system administrators simplify their mundane troubleshooting routines from a central location with advanced remote control and associated features. This page will help you understand how Remote Access Plus works with detailed architecture and ports involved.
Remote Access Plus includes the following components,
Remote Access Plus being an on-premises solution, the first step after downloading the .exe, is to host the server in any of the Windows computers in your network. Read the detailed system requirements. Server acts as the central point from which, various troubleshooting operations can be remotely initiated.
Remote Access Plus is completely web based and browser compatible i.e, one can access server from anywhere within the local network. To access Remote Access Plus server, one has to use any of the supported browsers and provide either the server name, IP address or the FQDN followed by the port details.
For example, http://(server-name / IP address / FQDN):8020
Remote Access Plus is capable of managing multiple domains, workgroups and Active Directories. On the very instance of server installation, Remote Access Plus comes with a default admin account and provides you the list of discovered domains in your network. All you have to do is to select a domain and provide your domain credentials with administrator privilege. This credential is used for the following reasons,
Know how to add more domains or workgroups
After adding the domains and workgroups you want to manage using Remote Access Plus, you can instantly start performing remote troubleshoot operations. The first time you remotely connect to any computer belonging to the added domain/workgroup, a very light weight agent installable will be silently installed. Know the supported OSs
Remote Access Plus requires a set of ports for seamless functioning and troubleshooting. The list is as follows.
|8020||Web-server port - Non-SSL||TCP||Inbound to server|
|8373||Web-server port - SSL||TCP||Inbound to server|
|8027||Notification Server||TCP||Inbound to server|
|8333||Remote Control - SSL||TCP & UDP||Inbound to server|
|8444||Remote Control - Non- SSL||TCP||Inbound to server|
|8031||File Transfer - SSL||TCP||Inbound to server|
|8032||File Transfer - Non-SSL||TCP||Inbound to server|
|49152 - 65535
(Both viewer and client side)
|Voice and Video Chat||UDP||Inbound to server|
Remote Access Plus follows a client-server architecture thereby,