What is Remote Access?  

Remote Access as the name defines will let you reach out and access a device that is not physically in front of you. Especially it is a valuable feature when it comes to troubleshooting enterprise computers. You will have the ability to remotely access and perform operations like remote shutdown, wake on LAN, file transfer, unattended remote access etc with a remote access software.

Remote Access Plus is a safe and easy-to-use remote access software that offers advanced security features like 2 factor authentication and single sign-on. With us, you can stay compliant with policies such as HIPAA and ensure secure remote connections for free.

What is Remote Access?

Remote Access - Definition:

Remote access means being able to connect to a computer that is not physically nearby, so you can troubleshoot issues or access files and software from anywhere. Remote Access is a go to solution for IT admins in small as well as large scale enterprise since it helps them bring down the time spent to resolve issues in remote endpoints from days to minutes.

How does remote access work?

Remote access simply works by linking the remote user to the host computer over the internet. It does not require any additional hardware to do so. Instead, it requires remote access software to be downloaded and installed on both the local and remote computers. Once the software is installed, the local computer can access the remote computer and perform several tasks like running applications, managing updates, and even handling administrative tasks.

Why do enterprises need Remote Access?

Remote work is becoming increasingly popular, and by 2027, almost half of the US workforce is expected to work remotely. To ensure business continuity and boost employee productivity, it's important to have a reliable remote PC access solution in place. With remote access, businesses can maximize efficiency and make the most of remote work opportunities. Click here to know more.

Here are some of the reasons why every enterprise needs remote access software.

  1. Troubleshooting remote computers

    When your computer has a problem, usually a technician has to come in person to fix it. But if you're working remotely, that can be really inconvenient. With remote access, an IT administrator can connect to your computer from anywhere in the world and diagnose and fix the problem without having to be there in person.

  2. Accessing important documents remotely

    In today's world, people always want access to everything from anywhere, anytime. Enterprise organizations will have endless endpoints and loads of data stored in different devices. With remote access software you can get instant access to corporate data, get control over endpoints, transfer files or folders between computers and keep your devices accessible anytime.

What are the types of Remote Access?

Based on the requirements and use case there are different types of remote access workflow available:

VPN Access

If you work remotely, you may not be able to access your company's files or websites when you're in public places, like coffee shops or airports. But using a VPN, or virtual private network, is a great solution that allows you to securely access those resources from anywhere, even when you're not connected to the company's network.

Common Remote Access Protocols

Next to VPN, there are simpler ways to remotely access your computer such as RDP, VNC, and SSH. These are usually already built into your operating system, like Windows Remote Desktop Connection.

Remote Desktop Tools

Remote Access Plus is a powerful software that lets you access and troubleshoot computers from anywhere. It's perfect for IT technicians and system administrators who need to fix issues on remote devices quickly. It works both as a cloud-based and on-premise solution, and is used by businesses of all sizes to provide support to their employees or customers. With Remote Access Plus, you can solve IT problems in minutes, making your work more efficient and productive.

Is Remote Access Safe?

One question that often comes up when you want to access devices remotely is, "Is it safe?" The answer is "YES" if you choose a secure remote access software. Remote access is important and needs to meet different corporate policies and laws. So, when choosing your solution, make sure it has strong security protocols to keep your data safe.

Try the best secure remote access solution in the market for free!

Is Remote Access free?

With Remote Access Plus, you can remotely access and control up to 10 endpoints for free, without any limitations on features. There are different editions available to suit your needs:

  • 30-day free trial : Manage unlimited endpoints
  • Free edition : Manage 10 endpoints
  • Standard : Starts at $75
  • Professional : Starts at $95

Click here to explore more about the available editions.

COVID-19 and the world's largest work-from-home experiment

Due to the COVID-19 pandemic, many companies are allowing their employees to work from home. In India alone, 2/3 of the 4.3 million IT employees are working remotely. It can be difficult to ensure that everyone is connected and ready to work. One of the biggest challenges of remote work is fixing computer problems from a distance. That's where remote access software comes in handy. It helps IT technicians quickly access any computer and fix problems, keeping productivity high and ensuring that business continues as usual.

How to use remote access?

Scenario 1: Resolve helpdesk tickets right from your place

Get control over the employees computer right from your seat and perform troubleshooting operations. This way you can reduce the turn around time for resolving helpdesk tickets.

Scenario 2: Silently monitor employees activities

Measure your employees working performance by silently monitoring their activities. This way you can improve productivity and make sure the employees are on track!

Scenario 3: Collaborate with multiple technicians and work

Invite you team mates, collaborate with elite technicians and work on your project together or troubleshoot problem on endpoints even when you are not in the same geographic location.

Scenario 4: Get control over endpoints left unattended

Are you and the endpoint physically away and is it in a place with no one around? Remotely access the device and perform any action in it right from your seat with unattended support.

Scenario 5: Access your device on the move

A single tap on your mobile device will let you view and control your endpoint in office. You can go on vacations and still make sure your endpoint is always reachable from anywhere!

Benefits of Remote Access

An enterprise administrator will benefit a lot with remote access feature. Few of them are listed below:

  • Mac, Windows and Linux remote troubleshooting is simplified.
  • The performance and productivity of organization will improve.
  • The time taken to fix IT problems will reduce.
  • Transfer confidential files securely.
  • Have the ability to view multiple monitors from a single dashboard.
  • Perform sensitive operations like using credentials and license keys by hiding screen to end user.
  • Initiate remote sessions and troubleshoot on the go from mobile phones as well.
  • Secure and flexible remote assistance. 

How to choose the right remote access solution?

Remote access technology has been around for a while, but it's constantly evolving. In the past, remote access software was only used for basic functions like fixing computer issues and accessing files remotely. However, modern remote access software like ManageEngine Remote Access Plus offers a lot more than just these basic functions.

With Remote Access Plus, you can access and fix Windows, Mac, and Linux computers from anywhere securely. This means that your employees can work without interruption while also ensuring the safety of your data. Some of the top features of Remote Access Plus include detailed reports, chat support, and improved security measures, making it the perfect solution for any enterprise.

    1. Secure remote access solution

      It's important to prioritize security when choosing new software. Make sure the software you choose has high-end security protocols for file transfers and remote sessions. It's also helpful if the software has secure sign-in options like two-factor authentication (2FA) and single sign-on (SSO).

    2. Collaborative problem solving

      Sometimes troubleshooting difficult problems can be tough on your own. With Remote Access Plus, you can collaborate with other technicians during a remote session to get the help you need to resolve the issue. It's like having an extra hand!

    3. Powerful remote control

      Remote Access Plus has a next-generation remote control that offers many helpful features. You can darken the monitor, send and receive files between computers, switch between multiple monitors connected to the remote computer, and more. It's an easy and convenient way to access your computer from anywhere.

Types of Remote Access

    1. Advanced communication tools

      Understanding the problem better will always help you find solution quicker. That's why we offer voice, video, and text chat support, so technicians can communicate directly with end users to fix any issues on the remote computer.

Benefits of Remote Access

  1. Enhanced privacy

    Remote access can be both convenient and risky for businesses. With the rise in cyber threats, it's important to ensure your remote access software is secure. That's where Remote Access Plus comes in - it prioritizes data privacy and security with features like session recording, user confirmation for each session, and automatic logout for inactive sessions.

  2. Simple and easy user interface

    A great remote access software should have an interface that's easy to use and navigate. Remote Access Plus has a clean and simple interface, making it easy for technicians to access what they need.

Remote Access Plus comes at unbelievable prices, too. Starting at just $6.25 a month, it offers the most bang for your IT buck. Avail a free, 30-day trial and enjoy unlimited 256 bit AES encrypted remote sessions.