Adding Customers to RMM Central

After successful installation, the first thing you do is to add all your customers along with the details of their computers to be managed. The managed computers can be from Active Directory, Workgroup, or any other directory service like Novell eDirectory. The managed computers can be either in the same LAN or in any remote location that are connected through VPN or Internet.

To add a customer, provide the below given details

1. Basic Information: Customer details including names, company name, and email IDs.
2. Advanced Options (Optional): If needed, you can input additional customer data and even customize the agent logo to align with your brand identity.

The next step is to create agents for each of the remote locations of the customer.

Following the Adding Customers section, you can proceed with:

• Managing Customer Computers using Distribution Server
• Managing Customer Computers using Direct Communication
• Modifying Customer Details

Note: It is mandatory to configure AD Connector for adding customer domain details.

To add the domain credentials of the customers, goto to Credentials Manager.