Service pack installation for SecureAI

Step 1: Shut down SecureAI

• 1

  If the product runs as an application, click Start > All Programs > SecureAI > Stop SecureAI.

• 2

  If the product runs as a Windows service, click Start > Run. Type services.msc and stop ManageEngine SecureAI.

Step 2: Stop the built-in PostgreSQL database

If you are using the built-in PostgreSQL database, execute the stopDB.bat file in the <SecureAIHome>\bin to stop the database.

Step 3: Back up SecureAI

When using the built-in PostgreSQL database:

• 1

  Run the initPgsql.bat file located in <SecureAIHome>\bin from the Command Prompt using the privileges of a domain or local admin account.

• 2

  Run the backupDB.bat file located in <SecureAIHome>\bin directory.

• 3

  Back up SecureAI by zipping the contents of the <SecureAIHome> directory.

Step 4: Update SecureAI

• 1

  Open the Command Prompt and execute the UpdateManager.bat file under the <SecureAIHome>\bin directory.

  For Windows 7, Vista, 2008, and 2008 R2 machines with User Account Control enabled, select Run as Administrator while opening the Command Prompt.

• 2

  Click Browse and select the service pack file that you have downloaded.

• 3

  Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate this process prematurely.

• 4

  Once the service pack is installed, click Close and then Exit to quit the Update Manager.

Step 5: Start SecureAI.

• 1

  If the product runs as an application, click Start > All Programs > SecureAI > Start SecureAI.

• 2

  If the product runs as a Windows service, click Start > Run. Type services.msc, and in the window that opens, Start ManageEngine SecureAI.