# IT management solutions for government & public sector agencies ## Build a modern government agency to deliver efficient digital services Serve the public better with a citizen-centric digital experience, an empowered workforce, legacy modernization, and agile decision-making. ![Government Banner](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-banner-img.png) ## Reimagine how your government agency serves the public ![Reimagine how your government agency serves the public](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-scroll1-img.png) Public sector organizations have huge potential to deliver superior services to address evolving constituent and societal needs. By adopting digital technologies, building capabilities in infrastructure security, implementing workflow automation, and optimizing services, they can create a positive experience for the public. ### Government agencies can leverage AI and ML technologies, low-code platforms, hyper-automation, analytics, and hybrid cloud infrastructures to: - ![Enhance critical infrastructure security](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-high-icon1.svg) Enhance critical infrastructure security - ![Improve the citizen experience](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-high-icon2.svg) Improve the citizen experience - ![Protect data of the public](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-high-icon3.svg) Protect data of the public - ![Modernize legacy systems](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-high-icon4.svg) Modernize legacy systems - ![Expedite customer service request resolution](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-high-icon5.svg) Expedite customer service request resolution - ![Make data-driven decisions](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-high-icon6.svg) Make data-driven decisions ## Forge a secure, trustworthy, and efficient agency to serve the public ### Protect critical infrastructure ![Protect critical infrastructure](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-sec1-crtve.svg) Government agencies posses assets, and systems that, when compromised, could lead to the disruption of essential public services such as power, telecommunications, transportation, water, etc. and affect national safety and economy. Identify your critical service delivery components and prioritize actions to safeguard them based on your risk tolerance, business requirements, and resources, with the help of the NIST Cybersecurity Framework. Implement the Zero Trust security model to mitigate the risk of data breaches by reducing the exposure of sensitive information and the potential impact. Never trust and always verify every access requests to your system from any user, device, or application. - [Implement the NIST Framework](https://www.manageengine.com/nist-cybersecurity-framework.html?pos=MEGovernment) - [Achieve Zero Trust](https://www.manageengine.com/zero-trust-security/?pos=MEGovernment) ### Enhance the citizen experience ![Enhance the citizen experience](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-sec2-crtve.svg) Process large volumes of service requests and approvals from citizens by configuring intelligent, criteria-based automations to organize incoming tickets and assigning them to your available technicians. Gain real-time visibility into critical metrics such as CPU, memory, and storage to ensure the uptime and optimal performance of web and application servers that host essential services. Analyze seasonal traffic spikes in government websites, like income tax portals, and allocate sufficient resources in advance. Analyze the growth of your user base and plan expansion of your infrastructure to support increasing workloads by predicting the requirements in both the short term and long term; thereby eliminating significant costs from late intervention. - [Shorten service response time](https://www.manageengine.com/products/service-desk/industry/help-desk-software-government-organizations.html?pos=MEGovernment) - [Ensure 24/7 service availability](https://www.site24x7.com/aiops.html?pos=MEGovernment) - [Predict growing user demand](https://www.manageengine.com/analytics-plus/predictive-analysis.html?pos=MEGovernment) ### Safeguard the sensitive information of the public ![Safeguard the sensitive information of the public](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-sec3-crtve.svg) Secure websites offering document and data digitization services from ransomware attacks and data breaches by providing real-time alerts for critical security events. Identify any external threats including malware, phishing, etc. with contextual threat feeds. Detect anomalous network behavior and lateral movement using advanced network detection and response. Locate sensitive information and monitor unauthorized access to detect exfiltration at the earliest stage. Protect data integrity by tracking access, deletion, modification, and permission changes to data. Enhance data security by leveraging our AI assistant to analyze your attack surface regularly and patch any vulnerabilities before threat actors can exploit points of attack. Automate configuration policies and compliance adherence across your distributed infrastructure. - [Protect citizen data](https://www.manageengine.com/log-management/cyber-security/log360-for-government-and-federal-agencies.html?pos=MEGovernment) - [Eliminate weak spots](https://www.manageengine.com/analytics-plus/zia.html?pos=MEGovernment) - [Ensure compliance adherence](https://www.manageengine.com/it-operations-management/ncm.html?pos=MEGovernment) ### Modernize your legacy systems ![Modernize your legacy systems](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-sec4-crtve.svg) The legacy systems prevalent in many government agencies create limitations in terms of security, scalability, and compatibility. Move away from legacy technologies by leveraging low code platforms to rapidly build and deploy modern applications. Understand the overall architecture of your legacy system and identify potential areas of improvement by viewing the complete relationship map with technical infrastructure components. Move away from your on-premises, legacy IT applications and take advantage of the benefits of the cloud. Enhance IT interoperability by seamlessly integrating with our suite of cloud IT management solutions. - [Build modern applications](https://www.manageengine.com/appcreator/?pos=MEGovernment) - [Discover modernization insights](https://www.manageengine.com/analytics-plus/data-analytics-in-government.html?pos=MEGovernment) - [Harness the power of the cloud](https://www.manageengine.com/cloud-solutions/?pos=MEGovernment) ### Empower your workforce ![Empower your workforce](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//government-sec5-crtve.svg) Deliver a seamless and secure end-user experience to your employees, even outside the corporate network perimeter. Protect your employee's endpoints with around the clock threat detection, automated patch deployment, ransomware protection, and data leak prevention. Enable remote work for your employees without compromising on productivity and security by allowing users to access enterprise cloud applications with single sign-on, self-service password management, and access to sensitive resources through MFA. Simplify service access by providing your workforce with self-service portals that have a built-in knowledge repository and a live support chat window. - [Secure your workforce's endpoints](https://www.manageengine.com/unified-endpoint-management-security.html?pos=MEGovernment) - [Enable remote work](https://www.manageengine.com/remote-work-tools/?pos=MEGovernment) - [Enhance the employee experience](https://www.manageengine.com/improve-employee-experience.html?pos=MEGovernment) ## Recognized by top analyst firms ![Gartner](https://www.manageengine.com/images/gartner-banner-img.png) ![IDC](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//idc-white-logo.svg) ![Forrester](https://www.manageengine.com/images/forrester-logo.svg) ## Find the right IT solution for you Acquire ManageEngine's solutions at discounted prices through the GSA schedule by working with our trusted partner, Northwind Technologies. ### About Northwind Technologies ![GSA](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//us-gsa-icon.svg) **GSA contract number:** 47QTCA19D009H Northwind Technologies offers consulting services to build and run a secure and efficient IT infrastructure. It assists in conducting IT assessments as well as designing and implementing the latest technologies to simplify operations with proven solutions that deliver value to your business. ## Resources ### E-books - [Automate compliance reporting for all major audits, including SOX, HIPAA, PCI DSS, FISMA, GLBA, and ISO 27001](https://www.manageengine.com/products/active-directory-audit/demonstrate-compliance-with-absolute-ease-using-adaudit-plus-whitepaper.html?pos=MEGovernment) - [Controlling privileged access and mitigating insider threats in government agencies](https://www.manageengine.com/products/passwordmanagerpro/controlling-privileged-access-insider-threats-white-paper-request.html?pos=MEGovernment) - [FBI, CISA, NSA, and Secret Service to thwart Conti ransomware](https://www.manageengine.com/active-directory-360/thwart-conti-ransomware-by-fbi-cisa-nsa-recommended-strategies.html?pos=MEGovernment) - [The National Security Agency's recommendations for cloud security](https://www.manageengine.com/cloud-security/nsa-cloud-security-guidance.html?pos=MEGovernment) - [GDPR compliance: Privileged Access Management is the first step](https://www.manageengine.com/products/passwordmanagerpro/gdpr-compliance-ebook.pdf?pos=MEGovernment) - [Combating cyberattacks on government entities](https://www.manageengine.com/government/files/cyber-attacks-on-government-entities-ebook.pdf?pos=MEGovernment) - [The US Department of Homeland Security's best practices for Microsoft 365 security, and how to expand on them](https://www.manageengine.com/government/files/dhs-security-best-practices-for-office-365-security.pdf?pos=MEGovernment) - [FISMA Compliance with M365 Manager Plus](https://www.manageengine.com/microsoft-365-management-reporting/microsoft-365-fisma-compliance-reports.html?pos=MEGovernment) - [Guide to overcoming BREXIT's data management challenges](https://www.manageengine.com/ems/brexit-ebook.html?pos=MEGovernment) - [The Department of Homeland Security’s warning of potential Iranian cybersecurity threats](https://www.manageengine.com/in/active-directory-360/security-measures-to-prevent-cyber-security-threats.html?pos=MEGovernment) ### Case studies - ![FDOT](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//fdot-logo.png) [Florida Department of Transportation uses ManageEngine EventLog Analyzer for Privileged User Monitoring and Auditing (PUMA)](https://www.manageengine.com/products/eventlog/eventlog-analyzer-fdot-government-casestudy.html?pos=MEGovernment) - ![Oil India](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//oil-india-cs-logo.png) [Oil India Manages network endpoints, provides instant troubleshooting from a central console utilizing Endpoint Central](https://www.manageengine.com/products/desktop-central/oil-india-case-study.html?pos=MEGovernment) - ![Pei](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries//pei-cs-logo.png) [Prince Edward Island Provincial Government takes charge of Its IT environment with Applications Manager](https://www.manageengine.com/products/applications_manager/pei-provincial-government.html?pos=MEGovernment) - [Unifying systems monitoring: How St. Johns County Tax Collector's office enhanced security with Log360](https://www.manageengine.com/log-management/case-studies/log360-sjctax-case-study.html?pos=MEGovernment) - [Local US government slices MTTD by 50% within a year using Applications Manager](https://www.manageengine.com/products/applications_manager/government-administration-case-study.html?pos=MEGovernment) - [ADSelfService Plus helps Maldon District Council's support team improve its productivity](https://www.manageengine.com/products/self-service-password/case-study-self-service-password-reset-for-maldon-district-council.html?pos=MEGovernment) - [ADSelfService Plus Ends Password Management Woes at Kubota](https://www.manageengine.com/products/self-service-password/case-study/password-management-feature-helps-kubota-materials-canada-corporation.html?pos=MEGovernment) - [How ManageEngine's EventLog Analyzer helped FMC by balancing security and efficiency](https://www.manageengine.com/products/eventlog/case-studies/eventlog-analyzer-federal-maritime-commission-case-study.html?pos=MEGovernment) - [Enhancing cyberdefense: Log360 enables Chugach Government Solutions to meet security requirements](https://www.manageengine.com/log-management/case-studies/log360-chugach-government-solutions-case-study.html?pos=MEGovernment) - [Fujairah e-Government automates AD management and improves IT support with ADManager Plus](https://www.manageengine.com/products/ad-manager/case-study/fujairah-e-government-automates-their-routine-process-with-admanager-plus.html?pos=MEGovernment) - [City-of-Austin - Convention Center](https://www.manageengine.com/products/service-desk/manageengine-city-of-austin-cs.html?pos=MEGovernment) - [Self-service portal and the comprehensive management of Active Directory in the City of Warsaw](https://www.manageengine.com/products/self-service-password/case-study-the-warsaw-city-hall.html?MEGovernment?pos=MEGovernment) - [U.S. Geological Survey combats Log4j security threat with Log360](https://www.manageengine.com/log-management/case-studies/log360-us-geo-survey-case-study.html?pos=MEGovernment) - [ADManager Plus helps Riverside County IT team streamline their manual IT tasks](https://www.manageengine.com/products/ad-manager/case-study/ad-account-provisioning-and-reporting-made-easy-for-riverside-county.html?pos=MEGovernment) ### Related pages - [Conti ransomware incapacitates Costa Rica’s government: The FBI, CISA, the NSA, and Secret Service recommend mitigation strategies](https://blogs.manageengine.com/corporate/general/2022/06/08/conti-ransomware-incapacitates-costa-ricas-government-the-fbi-cisa-the-nsa-and-the-usss-recommend-mitigation-strategies.html?pos=MEGovernment) - [Data sovereignty in the cloud: A Canadian perspective](https://blogs.manageengine.com/corporate/manageengine/2023/04/03/data-sovereignty-in-the-cloud-a-canadian-perspective.html?pos=MEGovernment) - [Cybercrime and its impact on the economy](https://blogs.manageengine.com/corporate/manageengine/2022/04/11/five-worthy-reads-cybercrime-and-its-impact-on-the-economy.html?pos=MEGovernment) - [3 ways to defend your critical IT infrastructure against ransomware](https://blogs.manageengine.com/corporate/general/2023/10/12/top-tips-three-ways-to-defend-your-critical-it-infrastructure-against-ransomware.html?pos=MEGovernment) - [Drive operational efficiency in government organizations and NGOs with OpManager Nexus](https://www.manageengine.com/it-operations-management/itom-solutions-for-government-organizations-and-ngos.html?pos=MEGovernment) - [Strengthening cybersecurity in government and federal agencies](https://www.manageengine.com/log-management/cyber-security/log360-for-government-and-federal-agencies.html?pos=MEGovernment)