# IT management solutions for NHS trusts - ManageEngine

## Smarter IT operations for NHS trusts with AI-powered IT management

Secure patient data. Streamline operations. Enhance care.

![Smarter IT operations for NHS trusts with AI-powered IT management](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/enable-smarter-it.webp)

![One fifty](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/onefifty-img.svg)

NHS trusts across the UK have placed their trust in us.

![NHS trusts](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/nhs-trusts-img1.svg)
![NHS trusts](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/nhs-trusts-img2.svg)

## Overcome NHS IT bottlenecks with AI and automation

The National Health Service (NHS) today is navigating a perfect storm of rising patient demand, critical staff shortages, and the drag of outdated technology. The very systems meant to support care are often disconnected, creating silos that fragment patient data and slow down decision-making.

ManageEngine helps NHS organisations modernise IT operations through [AI-powered management](https://www.manageengine.com/ai-enhanced-it-management.html?pos=MENHStrusts) designed for complex healthcare environments. By automating routine tasks, proactively identifying risks, and optimising system performance, ManageEngine gives NHS IT teams the intelligence they need to run faster, safer, and more reliable services, reducing the burden on IT staff and freeing clinicians to focus on patient care.

![Energy ecosystem illustration with wind turbines, solar panels and smart city infrastructure](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/overcome-nhs.svg)

## With AI-powered IT management, NHS organisations can:

- Strengthen cybersecurity and GDPR compliance.
- Automate routine tasks and reduce manual errors.
- Monitor the performance of critical systems.
- Elevate the digital experience for patients and staff.

![Strengthen cybersecurity icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/strengthen-nhs-icon.svg)
![Automate routine tasks icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/automate-nhs-icon.svg)
![Monitor critical systems icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/monitor-nhs-icon.svg)
![Elevate digital experience icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/elevate-nhs-icon.svg)

## Modernising NHS IT through six strategic pillars

### Optimise IT operations

Monitor networks, applications, and infrastructure to minimise downtime and ensure the uninterrupted availability of EHR platforms, lab devices, and administrative software. Resolve IT issues faster by [automating ticket routing, prioritisation, and escalation](https://www.manageengine.com/service-management.html?pos=MENHStrusts) while tailoring SLA policies by department or urgency.

Gain deep insights into resource utilisation, license compliance, and cost optimisation, helping prevent overbuying and reducing wastage. Automate tasks like account provisioning, patch scheduling, and troubleshooting, freeing up IT resources and enabling teams to focus on more strategic healthcare initiatives.

- [Gain visibility into your healthcare IT](https://www.manageengine.com/it-operations-management/itom-solutions-for-healthcare.html?pos=MENHStrusts)
- [Leverage full-stack observability for healthcare](https://www.site24x7.com/solutions/healthcare-services.html?pos=MENHStrusts)
- [Plan IT budgets efficiently](https://www.manageengine.com/analytics-plus/predictive-analysis.html?pos=MENHStrusts)
- [Automate patch deployment](https://www.manageengine.com/products/desktop-central/patch-management.html?pos=MENHStrusts)

![Optimise IT operations icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/optimise-it-icon.svg)

### Strengthen cybersecurity and threat detection

Strengthen your NHS organisation's cyberdefence and reduce security incident management costs with AI-powered behaviour analytics and malware protection. Detect anomalous logins, lateral movement, privilege escalation, and ransomware behaviour before damage occurs. By proactively blocking potential data breaches and preventing unauthorised access to patient records, an NHS IT solution can protect both operational continuity and public trust.

[AI-driven threat detection and incident response](http://www.manageengine.com/cybersecurity-solutions.html?pos=MENHStrusts) speed up containment and recovery, while [intelligent patch management](http://www.manageengine.com/patch-management/?pos=MENHStrusts) mitigates vulnerabilities. With integrated security across cloud, endpoint, and on-premises layers, our AI-powered incident response ensures operational resilience, enabling organisations to combat evolving threats.

- [AI-powered cybersecurity solutions](https://www.manageengine.com/cybersecurity-solutions.html?pos=MENHStrusts)
- [Ensure real-time monitoring](https://www.manageengine.com/log-management/cyber-security/log360-for-healthcare.html?pos=MENHStrusts)
- [Prevent data breaches](https://www.manageengine.com/data-loss-prevention-solutions.html?pos=MENHStrusts)
- [Deploy AI-powered NGAV](https://www.manageengine.com/malware-protection/?pos=MENHStrusts)

![Strengthen cybersecurity and threat detection icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/strengthen-cybersecurity-icon.svg)

### Simplify identity and access management

Rotating shifts in the NHS can cause communication gaps, inconsistent service, and risky password practices. Automate joiner, mover, and leaver (JML) management across AD, Microsoft 365, Microsoft Entra ID, and Google Workspace with role-based access granted on day one and revoked when staff leave.

Enable [self-service password reset](http://www.manageengine.com/products/self-service-password/?pos=MENHStrusts) to reduce IT dependency. Enforce MFA, SSO, and strong policies to protect critical systems. With AI-driven anomaly detection, access privileges are dynamically adjusted, and suspicious logins are flagged to minimise insider threats or credential abuse.

- [Streamline IAM](https://www.manageengine.com/identity-access-management.html?pos=MENHStrusts)
- [Ensure secure access](https://www.manageengine.com/active-directory-360/manage-and-protect-identities/iam-solution-for-healthcare.html?pos=MENHStrusts)
- [Implement robust privileged access management](https://www.manageengine.com/privileged-access-management/?pos=MENHStrusts)

![Manage endpoints, assets, and mobile devices icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/manage-endpoints-icon.svg)

### Manage endpoints, assets, and mobile devices

[Centralised endpoint and asset management](http://www.manageengine.com/unified-endpoint-management-security.html?pos=MENHStrusts) ensures complete visibility across clinical and non-clinical devices, regardless of OS or location. Monitor device health to detect issues like underperforming radiology workstations or unauthorised applications on clinicians’ tablets. Enforce consistent policies, encryption, and app restrictions across organisational devices and BYOD. Automate OS and application updates, patching, and remote troubleshooting to keep critical hospital systems operational.

Detailed asset life cycle management with demand forecasting helps NHS organisations identify underutilised assets, optimise refresh cycles, and reduce costs. By unifying monitoring, configuration, and reporting, a solution for NHS IT can harden endpoints, forecast failures in medical equipment, and maintain a resilient, future-ready healthcare environment.

- [Manage every endpoint](https://www.manageengine.com/products/desktop-central/health-it.html?pos=MENHStrusts&loc=SolMenu&cat=KS)
- [Discover assets in your network](https://www.manageengine.com/products/asset-explorer/asset-inventory-management.html?pos=MENHStrusts)
- [Leverage proactive and reactive endpoint defence](https://www.manageengine.com/products/desktop-central/endpoint-security/?pos=MENHStrusts)

![Modernise NHS healthcare IT icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/modernise-it-icon.svg)

### Modernise NHS healthcare IT

AI-driven IT management empowers IT teams to predict issues before they impact patient care, automate routine tasks, and enhance decision-making with intelligent insights.

Streamline support and enable clinicians and staff to resolve issues faster with AI-assisted service management and self-service portals. Identify patterns in usage, performance, and security, guiding smarter resource allocation and proactive interventions. Ensure NHS budgets are used efficiently, balancing digital transformation with financial sustainability.

- [Level up NHS IT with AI](https://www.manageengine.com/ai-enhanced-it-management.html?pos=MENHStrusts)
- [Deliver better patient outcomes](https://www.manageengine.com/analytics-plus/data-analytics-in-healthcare.html?source=featurespage&pos=MENHStrusts)
- [Improve efficiency with GenAI](https://www.manageengine.com/products/service-desk/ai/chatgpt.html?ncm-index&pos=MENHStrusts)
- [Achieve cost efficiency](https://www.manageengine.com/cloudspend/solutions/?pos=MENHStrusts#industry-segment)

![Streamline compliance management and auditing icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/streamline-compliance-icon.svg)

### Streamline compliance management and auditing

The NHS faces stringent compliance demands under the United Kingdom's GDPR; the Data Protection Act 2018; and frameworks like the [Data Security and Protection Toolkit](https://www.manageengine.com/active-directory-360/compliance/nhs-dspt.html?pos=MENHStrusts), [Cyber Essentials](http://www.manageengine.com/cyber-essentials-uk/?pos=MENHStrusts), and [ISO 27001](https://www.manageengine.com/iso-27001.html?pos=MENHStrusts). Manual preparation for audits can be time-consuming and error-prone.

Streamline compliance with prebuilt policy templates, automated reporting, and centralised logging for regulator-ready evidence. Ensure secure audit trails and gain granular visibility into file access, privilege usage, and sensitive data handling.

- [Improve compliance management](https://www.manageengine.com/log-management/healthcare-data-security-software.html?pos=MENHStrusts)
- [Secure healthcare data](https://www.manageengine.com/hipaa-compliance.html?pos=MENHStrusts)
- [Strengthen cyberdefences](https://www.manageengine.com/cyber-essentials-uk/?pos=MENHStrusts)
- [Ensure regulatory compliance](https://www.manageengine.com/it-audit-compliance-solution/?pos=MENHStrusts)

![Streamline compliance management and auditing icon](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/streamline-compliance-icon.svg)

## The difference ManageEngine makes

### Automation that saves time

Streamlined patching, account provisioning, real-time alerts, and custom reports.

### Cost-effective and intuitive

Cuts licensing and integration overhead while adapting to NHS-specific workflows.

### Built-in compliance

Helps comply with HIPAA, GDPR, and NHS standards without the manual strain.

### Advanced security

AI-powered threat detection shields sensitive healthcare data from ransomware and other risks.

### Sustainability benefits

Smart power management, server virtualisation, and single-image deployments cut energy use and IT footprint.

### Flexible deployment

Cloud, on-premises, or hybrid options with local data centres to ensure data sovereignty.

## Awards and recognitions

Our focus has always been on delivering meaningful value to our customers. We're proud to see that reflected in the [awards and recognition](https://www.manageengine.com/awards.html?pos=MENHStrusts) we've received.

![Gartner](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/awards-gartner.png)
![GigaOM](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/awards-gigaom.png)
![OMDIA](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/awards-omdia.png)
![IDC](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/awards-idc.png)
![Forrester](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/awards-forrester.png)
![KuppingerCole Analysts](https://cdn.manageengine.com/sites/meweb/images/common-pages/industries/awards-kuppingercoie.png)

## Certifications

- ISO/IEC 27001 Information Security Management Certified
- ISO/IEC 27701 Privacy Information Management Certified
- AICPA SOC 2 Type II
- ISO/IEC 27017 Cloud Security Management Certified
- Intertek ISO 20000-1 Certified
- ISO/IEC 27018 Personal Data in the Cloud Certified
- GDPR Certified
- Cyber Essentials Plus Certified

## Frequently Asked Questions (FAQ)

### Does ManageEngine help NHS organisations meet the Data Security and Protection Toolkit requirements?

Yes. ManageEngine's [comprehensive suite](https://www.manageengine.com/cybersecurity-solutions.html?pos=MENHStrusts) of cybersecurity and IT management solutions can support NHS organisations in addressing a wide range of Data Security and Protection Toolkit (DSPT) requirements, from risk management and data protection to security monitoring and incident response. By offering visibility into IT assets, enforcing security policies, and enabling continuous monitoring, ManageEngine solutions help organisations strengthen their overall security posture while simplifying compliance efforts.

ManageEngine [AD360](https://www.manageengine.com/active-directory-360/compliance/nhs-dspt.html?pos=MENHStrusts) supports DSPT requirements related to IAM by automating user provisioning, enforcing least-privilege access, and maintaining detailed audit trails. With real-time monitoring and alerting, AD360 helps ensure accountability and reduces the risk of unauthorised access. These capabilities enable NHS organisations to move away from manual, fragmented processes and toward a more consistent, audit-ready approach to security and compliance.

### How do ManageEngine solutions manage access provisioning for NHS staff on rotating shifts?

ManageEngine solutions simplify access provisioning for NHS staff on rotating shifts by automating JML workflows across AD, Microsoft 365, Entra ID, and Google Workspace. Role-based access ensures that staff members get the right permissions from day one and lose access immediately when their roles change or shifts end.

For shared clinical devices, [ManageEngine Endpoint Central](https://www.manageengine.com/products/desktop-central/health-it.html?pos=MENHStrusts) dynamically maps user roles to department-specific apps at logins and automatically resets devices after logouts. [Self-service password resets, SSO, and MFA](https://www.manageengine.com/products/passwordmanagerpro/?pos=MENHStrusts) reduce delays while maintaining security. With continuous monitoring and AI-driven anomaly detection, Endpoint Central flags suspicious access in real time, helping prevent insider threats and credential misuse in healthcare environments.

### Can ManageEngine solutions be deployed on premises to meet NHS data sovereignty requirements?

Yes, ManageEngine solutions can be fully deployed on premises, making them well-suited for NHS organisations with strict data sovereignty requirements. AD360, ServiceDesk Plus, and Endpoint Central can be installed within an organisation's own infrastructure, ensuring sensitive data never leaves the organisation's environment. This gives NHS organisations complete control over data storage, access, and security policies. For organisations adopting hybrid IT, ManageEngine solutions enable [cloud integration](https://www.manageengine.com/cloud-solutions/?pos=MENHStrusts) without compromising on-premises data control.

### Does ManageEngine support ITIL®-aligned ITSM for NHS help desks?

Yes, ManageEngine supports ITIL-aligned ITSM for NHS help desks. ManageEngine [ServiceDesk Plus](https://www.manageengine.com/products/service-desk/industry/healthcare.html?pos=MENHStrusts) offers built-in ITIL practises such as incident, problem, change, and service request management to ensure structured, consistent service delivery. IT teams can automate workflows, enforce SLAs, and streamline ticket handling across departments and care sites. ServiceDesk Plus provides AI-assisted incident triage, self-service portals for staff, and integrated asset and CMDB capabilities, helping maintain service continuity, improve response times, and support compliance-driven healthcare environments.

### How does ManageEngine help protect NHS organisations from ransomware?

ManageEngine helps protect NHS organisations from ransomware with a layered approach designed for complex, resource-constrained healthcare environments where uptime is critical:

- [Ransomware Protection Plus](https://www.manageengine.com/ransomware-protection/?pos=MENHStrusts) helps NHS organisations detect, contain, and recover from ransomware attacks, ensuring critical healthcare systems stay secure, available, and uninterrupted when it matters most.
- [Patch Manager Plus](https://www.manageengine.com/patch-management/?pos=MENHStrusts) automates patching across endpoints and legacy medical systems, reducing risk exposure without disrupting clinical workflows.
- [Vulnerability Manager Plus](https://www.manageengine.com/vulnerability-management/?pos=MENHStrusts) detects, prioritises, and patches security gaps commonly found across outdated or unsupported clinical and administrative systems.
- [Application Control Plus](https://www.manageengine.com/application-control/?pos=MENHStrusts) blocks unauthorised software by allowing only trusted applications to run and grants time-bound, need-based privileges to clinicians and staff without disrupting patient care.
- [Browser Security Plus](https://www.manageengine.com/browser-security/?pos=MENHStrusts) locks down clinical workstations and protects patient data by controlling what staff members can access, install, or share through their web browsers.
- [Device Control Plus](https://www.manageengine.com/device-control/?pos=MENHStrusts) prevents malware attacks by tightly monitoring USB and peripheral device access, reducing infection risks in shared and high-traffic systems.
- [Log360](https://www.manageengine.com/log-management/?pos=MENHStrusts) provides real-time visibility into security threats across on-premises and cloud systems, helping organisations detect, investigate, and respond to cyberattacks.