Advanced analytics for ServiceNow

From increasing SLA compliance to reducing incidents, empower your help desk staff with the insights they need to deliver extraordinary IT services every day. 

Why Analytics Plus?

Between fire-fighting everyday incidents and ensuring 24/7 service availability, help desk staff don't have time to review IT data and look for ways to improve the quality of service. Analytics Plus provides reports straight out of the box. Plus, users can ask Zia, the in-built AI-assistant, questions to get insights on demand. This enables them to focus on what matters most—improving service quality.

Out-of-the-box analytics

Discover insights hidden in your data with 150+ pre-built reports and dashboards. Don't sweat creating reports from scratch. We've got it all covered. 

Out-of-the-box analytics

AI-driven insights

Need to check on important performance KPIs? Just ask our AI-bot, Zia. Zia easily interprets user questions and responds with interactive visuals.  

AI-driven insights.

Automated alerts

Get instant alerts when incident velocity crosses the monthly average, or when high-priority requests are about to breach their SLA.  

Automated alerts

Predictive insights

Forcast SLA compliance, incoming incident volume, and budget requirements, and proactively prepare for changes.  

Predictive insights

Incident root cause analysis

Drill down to the root cause of recurring incidents, and identify inherent problems that are plaguing your service desk. 

Incident root cause analysis

Real time collaboration

Notice a spike in backlogs? Tag that region's IT manager and discuss the reasons behind the decrease in productivity in real time using report comments.

Real time collaboration

Powerful visualizations

Visually explore ServiceNow data and discover trends with over 40+ chart types including pivots, summary tables, widgets, and geo maps. 

Powerful visualizations

Secure sharing

Share ServiceNow reports and dashboards with other users securely and collaborate virtually with peers to troubleshoot everyday problems.

Secure sharing

Customer success stories

"Analytics Plus makes it easy for us to create reports and dashboards it's a lot better than pulling data and creating reports manually. And, it allows us to visualize data so beautifully that our clients love it."

Joshua Koutsoukos
technical services coordinator for Vizstone
joshua koutsoukos

"Analytics Plus is a simple, user-friendly, and flexible BI solution that helped us increase our productivity by 30 percent."

Leo Escobar
database administrator for Home Partners of America
Leo Escobar

"Using Analytics Plus we are able to easily get to the bottom of what's happening in our IT departments. It helped us streamline our ticketing system, clean it up and make it more useful."

Brian Witsken
IT specialist for Toyota Boshoku America
Brian Witsken
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Download Analytics Plus now to gain deeper
insight into ServiceNow.