# World's largest print supplier TechNova ensures seamless manufacturing with OpManager Plus, saving $42K annually Headquartered in Mumbai, TechNova is one of the world's leading providers of print solutions. From commercial and newspaper printing to packaging, signage, publishing, textiles, and specialized sectors like engineering and medical imaging, its technology powers critical production environments across the globe. With a strong commitment to cutting-edge innovation, the company is a trusted partner for businesses seeking reliable and scalable print technology. ![Industry_Logo](https://www.manageengine.com/it-operations-management/customers/images/technova.svg) - **Industry:** Manufacturer - **Location:** Mumbai, India ## The role of IT in TechNova's production environment The company's product development efforts are powered by a high-performance computing environment that enables R&D and software teams to run complex design and simulation tools, collaborate in real time, and accelerate innovation. Virtual machines play a crucial role, providing the flexibility to scale computing resources on demand and ensuring that development cycles remain agile and uninterrupted. In manufacturing, the Oracle JD ERP system lies at the core of operations, managing the entire production life cycle from inventory control and raw material procurement to production planning and quality assurance. Real-time visibility into these workflows is crucial for minimizing downtime, avoiding material shortages, reducing waste, and meeting delivery timelines with precision. Apart from manufacturing, the organization also relies on HRMS applications for workforce management and payroll processing. These business-critical workloads—ERP, HRMS, and others—are hosted on servers and virtualized environments that form the foundation of TechNova's IT infrastructure. Employees access these systems through the network, which is supported by a combination of switches, routers, and access points. This network infrastructure ensures seamless connectivity across departments and locations, enabling consistent access to data and the tools required for daily operations. Any disruption—whether in server performance, virtual machine availability, or network connectivity—can directly impact manufacturing timelines, service delivery, and employee productivity. ## Business challenges Before implementing OpManager Nexus the company faced several persistent issues: - **Reactive mechanism:** Before implementing a centralized monitoring solution, TechNova's IT team often became aware of system failures only after users reported them. This reactive approach led to delayed response times, prolonged outages, disruptions in business-critical operations, and dissatisfied users. - **Lack of visibility:** TechNova previously relied on a fragmented set of monitoring tools, which created silos of information. Without a unified view of its infrastructure, the IT team struggled to correlate network issues, which slowed down issue resolution and increased the risk of downtime. - **Poor alerting:** Without effective alert mechanisms, the IT team was often unaware of critical problems like high CPU, memory, or disk utilization until it negatively impacted performance. To overcome these limitations, TechNova explored a modern observability solution—one capable of providing end-to-end visibility across their distributed infrastructure. Rather than tracking individual elements in isolation, TechNova needed a solution that could correlate data across the entire network stack, detect anomalies in real time, and maintain optimal performance. ## The solution: OpManager Nexus After evaluating multiple IT monitoring solutions, TechNova ultimately chose ManageEngine OpManager Plus for its comprehensive capabilities, observability-driven approach, and cost-effective pricing. TechNova's IT manager explained that the IT team successfully navigated these challenges utilizing ManageEngine OpManager Nexus. While other tools offered isolated strengths, OpManager Nexus stood out by delivering deep visibility across the entire IT infrastructure within a single, integrated platform at an affordable pricing. OpManager Nexus' ability to provide holistic observability, rather than just siloed metrics, made it the ideal fit for TechNova's evergrowing network environment. ## Key features utilized TechNova benefited from deploying OpManager Nexus in three major ways. - **Real-time alerts:** With OpManager Nexus, TechNova gained the ability to receive instant alerts on system health—even when the IT team members were away from their desks. Critical parameters such as CPU load, memory usage, and disk utilization are continuously monitored, with thresholds configured for early detection. For instance, when disk usage crosses 85%, OpManager Plus automatically triggers an SMS alert, allowing the team to act even before performance is impacted. - **Infrastructure modeling:** OpManager's Layer 2 Maps provide a comprehensive visual representation of network topology enabling the TechNova IT team to understand the dependencies between seed routers and connected devices. By configuring uplink dependency rules, the team is able to suppress redundant downstream alerts if a core device, such as a seed router, goes down—reducing alert noise and making root cause identification quicker. Also, the Rack View gives a visual layout of the data center infrastructure, providing real-time visibility into each rack. This feature helps the team pinpoint problems at a glance, minimizing the time to resolution for hardware issues. - **Application Performance Monitoring (APM):** Applications are core to day-to-day operations. Employees rely on the ERP system for accessing inventory, processing orders, and managing financial data, while HRMS is essential for functions like payroll, leave management, and employee records. Any slowdown or unavailability of these systems can directly impact the business, leading to delays and reduced overall productivity. OpManager's APM add-on helps TechNova stay ahead of such issues by proactively monitoring key performance metrics, enabling the IT team to ensure high application availability and deliver a seamless user experience. ## The OpManager Nexus experience TechNova achieved significant improvements in operational efficiency and cost-effectiveness after implementing OpManager Nexus. - **Reduced maintenance costs** Immediate alerts helped detect early signs of switch failure, enabling the IT team to act before issues escalated. This proactive monitoring prevented unnecessary replacements of high-value Cisco switches (₹1.5–2 lakhs each), leading to significant annual savings of ₹36,00,000, or about 42K USD, in hardware maintenance costs. - **Decision making** Scheduled reports such as capacity planning, utilization trends, and performance forecasts help TechNova's IT teams stay aligned with its resource usage and future needs. For example, a capacity planning report shows storage or bandwidth usage over time, enabling IT teams to anticipate when upgrades will be required. Similarly, forecast reports can project future system load based on historical data, helping stakeholders make informed decisions about infrastructure investments. With these reports, TechNova have more productive budgeting discussions, avoiding last-minute spending, and ensuring that IT investments align with business growth. ### About OpManager Nexus ManageEngine OpManager Nexus is a full-stack observability solution that provides organizations with enhanced visibility across applications, infrastructure and networks, along with visibility on security for hybrid environments consisting of on-premises and cloud instances. It enables organizations to provide a superior end-user experience and drive better business outcomes by helping them proactively manage their IT environments, automate fault remediation, and break down operational silos. Trusted by IT admins worldwide to streamline their IT operations, OpManager Nexus is the go-to observability solution for digital-first enterprises of all sizes.