About this interview

Today, IT environments are more complex than ever. As organizations continue to move towards a digital-first approach, customer expectations have also increased, and tolerance for errors and downtime has drastically reduced. Legacy monitoring techniques leave organizations blind to emerging issues, and siloed data makes it impossible to see the big picture. The result? Alert fatigue, reactive firefighting, and a constant lack of visibility.

Join ManageEngine ITOM in this webinar where we discuss the role of AIOps and observability in revolutionizing IT operations. In this session, we'll explore what the future of observability and AIOps looks like among other emerging trends and how organizations can go about implementing them to streamline their IT environment.

What we discussed

  • The need for observability across industries given the increasing need to be digital-first
  • How observability incorporates AI to drive actionable insights
  • Strategies to adopt observability - Should you replace, complement or integrate with existing tools and processes?
  • A practical approach with key considerations for organizations evaluating observability solutions
  • IT budgeting challenges that come with implementing AIOps and observability
  • The business value of adopting observability from a customer's perspective

About the speaker

sivachandrakarthik-j

Sivachandrakarthik J is Senior Principal Technology Strategist at Zoho Corporation, where he leads AI-driven IT operations and observability initiatives aimed at improving system reliability and operational efficiency. Prior to Zoho, he served as the Chief Architect for LTIMindtree’s CloudXperienz platform. With over 18 years of experience delivering cloud and infrastructure solutions across industries, he now focuses on integrating GenAI advancements and hybrid cloud innovations to build scalable, future-ready IT ecosystems.