Understanding the role of AIOps in a digitally demanding consumer era
About this interview
AIOps, despite its groundbreaking potential, remains a challenging capability for many organizations to adopt—primarily due to two key barriers:
- Cultural resistance
- Technological complexity
Even if you recognize the value of AIOps, your IT team may hesitate to move away from their existing tools. As a leader, you might also face your own mental roadblocks—whether it's uncertainty about the implementation strategy or concerns about disruption.
This interview cuts through those challenges, offering the clarity and perspective you need to start your AIOps journey with confidence.
What we discussed
- What is AIOps, and how is it being applied today?
- How are digitally intensive businesses leveraging it for resilience?
- What real-world value is it delivering?
- What challenges come with adoption?
- And how will it shape the future of IT operations?
About the speaker
Philip Taphouse is Founder and CEO of dotslash, a consultancy for Service Operations that helps organizations shift from reactive firefighting to self-healing, resilient IT ecosystems. A prolific speaker, podcaster, and writer whose work centers on AIOps, observability, and autonomous operations, Philip has over 15 years experience in leading ITOM transformations across utilities, finance, government, and media. He champions the fusion of Service Operations and SRE principles through outcome-driven frameworks.