About this interview

Leveraging new technology in the current IT landscape is crucial for IT organizations to stay competitive and meet evolving customer demands. However, managing the disruptions that come with implementing new technology is equally important. This makes planning and budgeting key to successfully leveraging new technology and managing disruptions.

In our latest video under The ITOM Spotlight series, we interviewed Kiel Hawkins, an MIS director of a healthcare organization and long-time customer of ManageEngine ITOM.